Resorts - Guest Services Manager - The Hammocks at Marathon in Marathon, FL by Bluegreen Vacations

Date Posted: 8/27/2018

Job Snapshot

Job Description

The purpose of the Guest Services Manager is to guarantee guest satisfaction by managing the daily operations of the guest services desk activities, implementing processes related to the daily operation of guest services and its coordination with other internal departments. In addition, the Guest Services Manager will coordinate activities between the security and valet companies. He will also assist the Resort Manager with the accounting of the resort and act as a Human Resources representative when needed. Accountable for meeting and exceeding all company Standard Operating Procedures. As the Guest Services Manager you must be visible, and able to work all shifts as need dictates. Responsible for hiring, training, coaching, annual reviews and managing a staff of 6 or more. Assist in strategic business vision and planning for Acts as Manager on Duty in absence of Resort Manager.


Job Requirements

• High School Diploma or equivalent (GED)
• 2 years as a Supervisor
• 1 Year Management
• ttend required training session’s e.g., specific departmental training, Osha, Risk Management and Guest Relations. Having a positive disposition, thriving on ambiguity, openness to differences, patience, visionary leadership, developing organizational talent/staff development, strategic thinking and execution.
• - Must maintain a valid driver's license
• - If at anytime the driver's license becomes invalid, suspended, revoked, or any other status other than valid the employee must notify their immediate manager or HR representative of the change of status.

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