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Resorts - Guest Services Manager - Soundings/Breakers in Dennis, MA by Bluegreen Vacations

Date Posted: 1/13/2019

Job Snapshot

Job Description

The purpose of the Guest Services Manager is to guarantee guest satisfaction by managing the daily operations of the guest services desk activities, implementing processes related to the daily operation of guest services and its coordination with other internal departments. In addition, the Guest Services Manager will coordinate activities between the security and valet companies. He will also assist the Resort Manager with the accounting of the resort and act as a Human Resources representative when needed. Accountable for meeting and exceeding all company Standard Operating Procedures. As the Guest Services Manager you must be visible, and able to work all shifts as need dictates. Responsible for hiring, training, coaching, annual reviews and managing a staff of 6 or more. Assist in strategic business vision and planning for the property. Acts as Manager on Duty in absence of Resort Manager.


Job Requirements

• High school diploma or equivalent (G.E.D.); Associate's or Bachelor degree preferred.
• 3 years front desk experience; with at least 1 year as a FD Supervisor or Manager & 1 year in a hotel/resort/timeshare environment
• Knowledge of daily operations of front desk, reservations, yield management and problem resolution.
• Must have excellent interpersonal skills when dealing with associates and Guests/Owners.
• Need to have the ability to supervise a staff of 6-10 associates.
• Knowledge of Vacation Ownership is not required but preferred.
• Proficient in Microsoft Excel, Word and Outlook.
• Possess a strong commitment to customer service.
• Must be able to work independently; Must be able to interact with a wide range of people; detail oriented with strong analytical and problem solving skills; exhibit the ability to think strategically and possess strong organizational skills. Strong interpersonal communication skills are a must to deal effectively with all levels within the organization.

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