Resorts - Dispatcher - Shenandoah Crossing in Gordonsville, VA by Bluegreen Vacations

Date Posted: 7/11/2018

Job Snapshot

Job Description

Answer a multi-line telephone using proper telephone etiquette, answer questions and transfer calls to appropriate
departments to ensure efficient service
 Perform and log courtesy calls to ensure owner/guest requests are completed and to ensure satisfaction
 Coordinate with all other departments to ensure a smooth response to guest’s requests.
 Handle incoming mail and packages
 Enter HotSos items received from Owners and Housekeeping department.
 Handle telephone call volume and dispatch



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Job Requirements

Answer a multi-line telephone using proper telephone etiquette, answer questions and transfer calls to appropriate
departments to ensure efficient service
 Perform and log courtesy calls to ensure owner/guest requests are completed and to ensure satisfaction
 Coordinate with all other departments to ensure a smooth response to guest’s requests.
 Handle incoming mail and packages
 Enter HotSos items received from Owners and Housekeeping department.
 Handle telephone call volume and dispatch

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