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Resorts - Bell Captain - Marquee in New Orleans, LA by Bluegreen Vacations

Date Posted: 4/27/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description

A Bell Captain supervises the day to day operations of the bell staff to include: Scheduling, hiring, and coaching of all bell
staff. Communication between other departments and monthly meetings with bell staff is required. A Bell Captain serves
the guest/owners during their stay by making it easier and more enjoyable to arrive, check in, and stay at property.
Reports all safety issues concerning guest, luggage, parking of cars, and reporting suspicious behavior to security.
Knows the types of rooms the hotel has as well as their location and layout. Promotes the services of the resort during
interaction with owners/guests.

• Greets guests with a smile and verbal welcome. Escorts guests to rooms, assists with luggage, offer information pertaining to available services and facilities of the hotel. Interact with owners/guests on a frequent basis. Valet parking of guests' vehicles.
• Coordinates owner/guest activity. Must constantly keep in contact with front desk to provide assistance with room moves and monitor room status.
• Maintain communication with team members regarding information passed from front desk in handling tasks required of the bell staff.
• Observe guest/owners and anticipate their needs, take action in handling all guest inquiries, maintain cleanliness of resort entrance including bell stand area. Park guest/owners' vehicles, issues valet tags, and luggage tags. Report all safety and security issues as well as any vehicle damages immediately.

Job Requirements

High School Diploma or equivalent (G.E.D.)
1 year - Customer Service
2 years - Driving experience
Valid Driver’s License

We are an equal opportunity employer and drug-free workplace. If offered employment, applicant must be willing to submit to a background check/drug test.


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