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Resorts - Assistant Resort Manager - Shenandoah in Gordonsville, VA by Bluegreen Vacations

Date Posted: 3/11/2019

Job Snapshot

Job Description

Purpose:
The role of the Assistant General Manager is to assist in managing the resorts daily operations, maintain established costs and Quality standards. In addition responsible for assisting in all board communications as well as meetings, maintaining the resorts assets, development of the resorts Human Resources and Owner/Guest satisfaction and assisting in all financial responsibilities of the resort.

Responsibilities:
Responsible for the recruiting, terminating, counseling, ongoing training and development of all staff. Organize monthly meetings and perform follow-up with all necessary staff.
• Ensure the resort's inventory is managed effectively to attain the highest yield per resort objectives. Conduct periodic yield meetings.
• Assists in managing and achieving all areas of budgets by implementing proper controls. Periodically checks audits to ensure all financial controls. Ensure all financial SOP’s are being followed as outlined in the Financial SOP checklist. Anticipates and documents capital expenditure requirements.
• Maintains personal contact with owners/guests of resort. Monitors and maintains procedures for safety of guests and personnel. Maintains high levels of service as outlined in the SOP manual. Performs weekly inspections to ensure quality. Ensure all communication standards are being met and all association administration and fiduciary duties are being carried out.
• Assists in preparing weekly and monthly reports as outlined by the General Manager.
• Performs any other duties deemed necessary by the General Manager.

~UP

Job Requirements

1 – Minimum Formal Education:
4-year college degree in Hospitality or business discipline preferred and/or 6 years in management experience

2 – Minimum Experience:
5 years of hospitality experience, 4 years in a leadership capacity in timeshare with at least 200+ keys, or 300+ room hotel with year round occupancy on average of 80% or greater.
At least 4 experience split between Housekeeping and Guest Services/Front Office/Engineering/Administrative/Food and Beverage. Leadership experience in Housekeeping or Maintenance and management experience in customer facing department.
Minimum of 2 years Management experience.
Proven track record passing audits
Yield management of inventory a plus

3 – Essential Training, Knowledge, Licenses and /or Certifications:
Knowledge of PMS management and AS400
Extensive knowledge of SOPs and service culture
Microsoft Office

4 – Essential Professional Skills/Competencies:
Strong leadership skills
Ability and willingness to mentor and develop department heads
Proven track record analyzing P&L statements, assist in development and management of operating budgets and forecasting. Financial/Accounting tools knowledge of TM1. Maintain monthly financial controls.

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