Resorts - Assistant Resort Manager - Paradise Point in Hollister, MO by Bluegreen Vacations

Date Posted: 6/11/2018

Job Snapshot

  • Employee Type:
  • Location:
    Hollister, MO
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description

• Associate Management – To Assist in recruiting, training and ongoing training of all staff. Perform appraisals of resort managers, coach and counsel, and develop all resort management staff. Organize monthly meetings and perform follow up to all staff. Maintains procedure for orientation, training and development of all associates. Leads by example and ensures that all associates follow SOP’s and the 7 Habits of Hospitality.
• Inventory Management – Ensure resort inventory is managed effectively to attain the highest yield per resort objectives. Conduct weekly yield meetings.
• Controls/Budgets/Financials – Assists in preparing and submitting the resort annual business plan. Assists in managing and achieving all areas of budgets by implementing proper controls. Periodically checks audits to ensure all financial controls. Ensures all financial SOP’s are being followed as outlined in the Financial SOP checklist. Anticipates and documents capital expenditure requirements.
• Guest and Owner Relations – Maintains personal contact with owners and guests of resort. Monitors and maintains procedures for safety of guest and personnel. Maintains high levels of service as outlined in the SOP manual. Performs weekly inspections to ensure quality. Ensure all communication standards are being met and all association administration and fiduciary duties are being carried out.
• Reporting and Communication – Assists in maintaining all reporting SOPs and timelines as outlined by the Resort Manager.
• Must be visible, available to work all shifts as required by resort needs, and be able to assist guests as needed.


Job Requirements

• Minimum Formal Education: High School Diploma or GED equivalent
• Minimum Experience: 2 years of Hospitality Management
• Essential Training, Knowledge,
• Licenses and /or Certifications: Knowledge of daily operations of front desk, reservations, yield management and problem resolution. Knowledge of vacation ownership is preferred but not required. Customer service and quality fundamentals, MS Office.
• Essential Professional
• Skills/Competencies:
Must have follow-through process on short term and long term programs.
Multi-tasking skills are needed. Must be a self-starter, able to work
independently, and motivate all staff members. Strong communication and
interpersonal skills. Flexibility to deal with ever changing situations. Must be
able to develop management staff and have strong planning and organization
skills. Detail oriented with strong analytical and problem solving skills, strong
ability to think strategically and analyze information timely and accurately,
strong interpersonal communication skills to deal effectively with all levels of
the organization.