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Resorts - Assistant Resort Manager - Grande Villas at World Golf Village in Saint Augustine, FL by Bluegreen Vacations

Date Posted: 3/27/2018

Job Snapshot

Job Description

The purpose of the Assistant Resort Manager III is to assist in managing the resort’s daily operation, maintain established costs and quality standards. The Assistant Resort Manager is responsible for maintaining the resort assets, development of the resort human resources and owner/guest satisfaction; and assisting in all financial responsibilities of the resort. The Assistant Resort Manager is also responsible for assisting in all board communications as well as meetings.

Responsibilities:
-Associate Management – To Assist in recruiting, training and ongoing training of all staff. Perform appraisals of resort managers, coach and counsel, and develop all resort management staff. Organize monthly meetings and perform follow up to all staff. Maintains procedure for orientation, training and development of all associates. Leads by example and ensures that all associates follow SOP’s and the 7 Habits of Hospitality.
-Inventory Management – Ensure resort inventory is managed effectively to attain the highest yield per resort objectives. Conduct weekly yield meetings.
-Controls/Budgets/Financials – Assists in preparing and submitting the resort annual business plan. Assists in managing and achieving all areas of budgets by implementing proper controls. Periodically checks audits to ensure all financial controls. Ensures all financial SOP’s are being followed as outlined in the Financial SOP checklist. Anticipates and documents capital expenditure requirements.
-Guest and Owner Relations – Maintains personal contact with owners and guests of resort. Monitors and maintains procedures for safety of guest and personnel. Maintains high levels of service as outlined in the SOP manual. Performs weekly inspections to ensure quality. Ensure all communication standards are being met and all association administration and fiduciary duties are being carried out.
-Reporting and Communication – Assists in maintaining all reporting SOPs and timelines as outlined by the Resort Manager.
-Must be visible, available to work all shifts as required by resort needs, and be able to assist guests as needed.

Job Requirements

1 – Minimum Formal Education: High School Diploma or GED equivalent
2 – Minimum Experience: 2 years of Hospitality Management
3 – Essential Training, Knowledge, Licenses and /or Certifications: Knowledge of daily operations of front desk, reservations, yield management and problem resolution. Knowledge of vacation ownership is preferred but not required. Customer service and quality fundamentals, MS Office.
4 – Essential Professional Skills/Competencies: Must have follow-through process on short term and long term programs. Multi-tasking skills are needed. Must be a self-starter, able to work
independently, and motivate all staff members. Strong communication and interpersonal skills. Flexibility to deal with ever changing situations. Must be able to develop management staff and have strong planning and organization skills. Detail oriented with strong analytical and problem solving skills, strong ability to think strategically and analyze information timely and accurately,
strong interpersonal communication skills to deal effectively with all levels of the organization.