Resorts - Assistant Resort Manager - Eilan Hotel & Spa in San Antonio, TX by Bluegreen Vacations

Date Posted: 8/23/2019

Job Snapshot

Job Description

The purpose of the Assistant Resort Manager is to assist in managing the resorts daily operation, maintain established costs and Quality standards. The Assistant Resort Manager is responsible for maintaining the resorts assets, development of the resorts human resources and Owner/Guest satisfaction; and assisting in all financial responsibilities of the resort. The Assistant Resort Manager is also responsible for assisting in all board communications as well as meetings.


• Associate Management – To Assist in recruiting, training and ongoing training of all staff. Perform appraisals of resort managers, coach and counsel, and develop all resort management staff. Organize monthly meetings and perform follow up to all staff. Maintains procedure for orientation, training and development of all associates. Leads by example and ensures that all associates follow SOP’s and the 7 Habits of Hospitality.
• Inventory Management – Ensure resort inventory is managed effectively to attain the highest yield per resort objectives. Conduct weekly yield meetings.
• Controls/Budgets/Financials – Assists in preparing and submitting the resort annual business plan. Assists in managing and achieving all areas of budgets by implementing proper controls. Periodically checks audits to ensure all financial controls. Ensures all financial SOP’s are being followed as outlined in the Financial SOP checklist. Anticipates and documents capital expenditure requirements.
• Guest and Owner Relations – Maintains personal contact with owners and guests of resort. Monitors and maintains procedures for safety of guest and personnel. Maintains high levels of service as outlined in the SOP manual. Performs weekly inspections to ensure quality. Ensure all communication standards are being met and all association administration and fiduciary duties are being carried out.
• Reporting and Communication – Assists in maintaining all reporting SOPs and timelines as outlined by the Resort Manager.
• Must be visible, available to work all shifts as required by resort needs, and be able to assist guests as needed.


Job Requirements

1 – Minimum Formal Education:
4-year college degree in Hospitality or business discipline preferred and/or 6 years in management experience

2 – Minimum Experience:
5 years of hospitality experience, 4 years in a leadership capacity in timeshare with at least 200+ keys, or 300+ room hotel with year round occupancy on average of 80% or greater.
At least 4 experience split between Housekeeping and Guest Services/Front Office/Engineering/Administrative/Food and Beverage. Leadership experience in Housekeeping or Maintenance and management experience in customer facing department.
Minimum of 2 years Management experience.
Proven track record passing audits
Yield management of inventory a plus

3 – Essential Training, Knowledge, Licenses and /or Certifications:
Knowledge of PMS management and AS400
Extensive knowledge of SOPs and service culture
Microsoft Office

4 – Essential Professional Skills/Competencies:
Strong leadership skills
Ability and willingness to mentor and develop department heads
Proven track record analyzing P&L statements, assist in development and management of operating budgets and forecasting. Financial/Accounting tools knowledge of TM1. Maintain monthly financial controls.

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

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