Resorts - Assistant Guest Services Manager - Cibola Vista in Peoria, AZ by Bluegreen Vacations

Date Posted: 6/6/2018

Job Snapshot

Job Description

The purpose of the Assistant Manager, Guest Services III is to assist in managing the daily operations of the front desk, reservations, and maintain proper working relationships between the front desk and all other departments. As the Assistant Manager, Guest Services, you must be a hands on and visible front desk staff member, as well as be able to lead by example.

• Assist in coaching, counseling, and developing of Guest Services Associates as necessary. Provide input into the performance appraisal for Guest Services Associates.
• Schedule the Guest Services Associates to meet the needs of the Resort.
• Perform Front Desk duties as necessary.
• Assist in maintaining continued training for Guest Services Associates.
• Ensure the satisfaction of all guests by ensuring the timely resolution of all guest/owner issues.
• Prepare daily reports as directed by Guest Services Manager.
• Perform daily checks of all audits to ensure SOPs are being followed.
• Manage the resort inventory to attain the highest yield per resort objectives. Provide training to all Guest Services Associates on proper reservation procedures.
• Provide input into the development of Guest/Owner relation programs.

Job Requirements

High School Diploma; some college preferred but not required
3+ Years in customer service, 1 year in timeshare at 100+ unites and/or College graduate from accredited university
1-2 years of Supervisory experience
Front of the house; maintenance housekeeping; night audit packs; COT; SOPS; passing QA; IA ; Safety Inspections. First aid certification; CPR; Some knowledge of Inventory Management, Strong Interview Skills; Experienced with Coaching, Mentoring and Development, Annual Appraisal Experience; Presentation Skills; Ability to make managerial decisions when acting as MOD;

~UP