Resorts - Assistant Executive Housekeeper - Christmas Mountain Village in Wisconsin Dells, WI by Bluegreen Vacations

Date Posted: 11/7/2018

Job Snapshot

Job Description

The Assistant Executive Housekeeper is responsible for the entire scope and operation of the Housekeeping Department under the guidance of the Executive Housekeeper. Responsibilities include assisting with the hiring and training of all Housekeeping personnel, and handling guest complaints or problems in quick and efficient manner including lost, found, and missing items. Responsible for maintaining the housekeeping key inventory system. Responsible for maintaining a safe working environment as well as a good working relationship with other departments.

Responsibilities:
• Oversee Housekeeping staff and functions of Housekeeping as directed by the Executive Housekeeper. Assist in cleaning/inspecting rooms as necessary.
• Compile and report accurate status of guest rooms to Front Office.
• Enforce policies and procedures to maintain Q/A standards at or above passing.
• Maintain inventory on room supplies, linens, laundry, and cleaning supplies within required budget.
• Maintain ongoing training of Housekeeping personnel. Coach.
• Counsel Housekeeping personnel for career development under the direction of the Executive Housekeeper. Assist with performance appraisals.
• Ensure the satisfaction of all guests by implementing and maintaining proper Guest/Owner relations programs.
• Maintain benchmarks as established for Bluegreen Comment Cards, RCI and II customer service index.
• Prepare daily work schedule for Housekeeping staff.
• Associates in this position may be required to assist in other departments as needed.

Job Requirements

• High School Diploma or equivalent (GED)
• College Degree preferred
• 1 year of Housekeeping Management

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