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Resorts - Activities Manager - The Fountains in Orlando, FL by Bluegreen Vacations

Date Posted: 6/13/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/13/2019

Job Description

Purpose:
The purpose of the Activities Manager is to manage the daily operations of the Activities Department. Develop and maintain new and current activities programs. Create marketing material for programs and communicates in a timely fashion throughout the resort to ensure success.

Must be able to implement creative ideas. Monitor participation numbers and adjust programs to owners expectations. Programs must be geared to season and demographics. Organizes and executes scheduled functions and events. Host special events for Owners/Guests.

Summary:

Manage the resort activities program by implementing and devising creative and fun activity programs for all ages.
•Designing activities that blend with the environment and landscaped - creating memories for owners and guests
•Recruit, train and continued development for all staff. Perform appraisals of all staff as outlined in SOP’s. Coach, council and develop all staff. Organize monthly meetings and perform follow up to all staff. Schedule associates to meet the needs of the resort.
•Partners with Leaders to ensure clear communication to enhance the guest experience
•Ensure the satisfaction of all Owners/Guests by implementing and maintaining proper Owner/Guests relation programs.
•Train and supervise the staff in posting in TSW Reservation System through the activities department.
•Develop and maintain progress reports and program tracking for management review. Communicate programs and results to the appropriate parties.
•Implementing appropriate procedures for all activities.
•Manage Digital Signage and Marketing Material for Activities Department
•Train associates in all related activities, provide detailed coaching and development documentation.
•Manage all department merchandise and maintain inventory following Internal Audit SOPS
•Assist Food & Beverage Director to generate and increase revenues.
•Track and maintain financial reports to stay within monthly budgetary guidelines and achieve revenue goals.
•Responsible for the overall knowledge and implementation of departmental operating procedures as well as knowledge of the overall resort SOPs.
•Meet expectations of all Quality Assurance Audits, Loss Prevention & Internal Audits by completing monthly self audits.
•Creates and implements marketing flyers, kiosks, banners to promote activities
•Handle all guest complaints in the activities area.
•Monitors Medallia comments cards and oversees responses in a timely manner
•Collaborates with creative marketing leaders to help plan, promoted and approve external and internal marketing and sales promotion activities.
•Flexible Schedule with varying hours including working evenings and weekends.

~UP

Job Requirements

Requirements:

•High school diploma or equivalent (G.E.D.)
•1 year of Activities Exp.
•1 year Management Exp.
•Retail and F&B exposure helpful but not required
•Basic understanding of general accounting procedures to ensure proper budget and revenue management
•Knowledge of daily resort operations and problem resolution required.
•Good computer skills with Microsoft Word, and Excel required.
•Experience with Microsoft Publisher, preferred.

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

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