Resort Manager on Duty in Gordonsville, VA by Bluegreen Vacations

Date Posted: 10/26/2020

Job Snapshot

Job Description

Shenandoah Crossing, located in Gordonsville, VA, is seeking an Evening Manager.      

Apply today; we are hiring immediately! 

Location: 174 Horseshoe Cir, Gordonsville, VA 22942 

Be part of a team committed to creating lasting vacation memories!    

#PowerOfVacation 

JOB SUMMARY: 

You will be responsible for managing the resorts evening operations, the front-desk, reservations, and maintaining proper working relationships between the front desk and all other departments. You will coordinate front-desk activities and ensure all Bluegreen owners' and guests' complete satisfaction within established budgets and quality standards. The Evening Manager is also responsible for maintaining the resort's assets and assisting in all the resort's financial responsibilities. You will be accountable for assisting in managing rooms operations related to inventory, maintenance, housekeeping, and ensuring a secure atmosphere for the resort staff and its guests. You will act as the MOD for all the resort's operational areas and the first responder to any emergencies. 

  • Interaction with evening Guest Services associates regarding guest satisfaction and resort projects, not limited to scheduled assignments. 
  • You focus on the satisfaction of all guests by ensuring the timely resolution to inquiries. 
  • Responsibilities include conflict resolution between all staff as deemed necessary in accordance with resort SOPs. Handle issues about guest satisfaction with the ability to make decisions on behalf of the Resort Manager regarding essential compensation. 
  • Inventory Management. Participate in monthly weekly management and staff meetings. 
  • You ensure the front-desk is tidy and has all necessary materials (key cards, packets, etc.). 
  • Maintain personal contact with owners and guests of the resort. Monitor and maintain procedures for the safety of guests and personnel.  
  • Maintain high service levels as outlined in the SOP manual, which includes but is not limited to Front Desk, Maintenance, and Housekeeping. 
  • Perform weekly checks of all SOPs to ensure guest service will be prepared for an audit. 
  • Manage the resort inventory. 

YOUR EXPERIENCE:

  • High School Diploma or GED. 
  • Must have excellent interpersonal skills. 
  • 3-years Hospitality Management or Supervisor experience required. 
  • You have Hospitality Front Desk Operations, yield, and resolution management knowledge. 
  • Ability to motivate and mentor associates. 
  • You have front and back of the house operations experience.  
  • Proven ability managing continuous owner and guest relations in-person and by phone. 
  • You have a record of handling multiple customer interactions with various constituencies. 
  • Must have excellent interpersonal skills. 
  • You are required to work a variety of shifts, including evenings, weekends, and holidays, also as needed for peak periods such as Check-in/Check-out, vacation, sick leave, gaps in coverage, and response to urgent or emergency-related scenarios. 

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW 



Other details

  • Job Family Hospitality (Food Service & Lodging)
  • Job Function Bonus and Merit
  • Pay Type Salary
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  • Gordonsville, VA 22942, USA