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Quality Assurance Specialist in Ridgedale, MO by Bluegreen Vacations

Date Posted: 3/19/2019

Job Snapshot

Job Description

The Quality Assurance Specialist is a multi-task oriented position requiring excellent customer service and organizational skills, computer literacy, and attention to detail. After ensuring the documentation is prepared efficiently and accurately, the QAS must review the documents with the new owners and ensure the product the company will deliver is the product that was presented properly to the buyers.
Specific Duties, Activities and Responsibilities
 Efficient and accurate preparation of contact documents for all product types including Club sales, Samplers, equity trades, owner reloads downgrades and conversions.
 Review documents with new owners and ensure signatures are obtained and consistent on all required signature lines.
 Reinforce the sale with a positive, enthusiastic presentation of the closing. Answers inquiries, provide information to owners.
 Ensure every Owner Confirmation interview is properly recorded
 Ensure new owners leave with all legally required documents and ownership materials
 Prepare contract package and submit timely to sales accounting
 Responsible for process that may include contract preparation through booking including follow up calls, rescission cancellations, insufficient funds, tracking reports, SPI notes, correspondence and customer service related issues.

- Performs the job assigned complying with Company policies and procedures, business code of
ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

Core Values Statement
Inherent within the following Specific Duties, Activities and Responsibilities is the understanding of the importance of Bluegreen Corporations core values and its foundational purpose of ‘Share Happiness’. Bluegreen’s core behaviors are indisputably essential to Associates and their ability to engage in the Company, their work and the Company’s success.

Job Requirements

Job Requirements
1 – Minimum Formal Education: High School Diploma or equivalent
2 – Minimum Experience: Minimum 1 year of general office experience.
3 – Essential Training, Knowledge, Licenses and /or Certifications: Customer service and quality fundamentals and MS Office Suite
4 – Essential Professional Skills/Competencies: Ability to communicate information and ideas in writing and orally so others will understand. The ability to persuade others to change their minds or behavior. Detailed-oriented with strong analytical and problem solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization.