Quality Assurance Specialist in Chicago, IL by Bluegreen Vacations

Date Posted: 5/25/2018

Job Snapshot

Job Description

The Quality Assurance Specialist is a multi-task oriented position requiring excellent customer service and organizational skills, computer literacy, and attention to detail. After ensuring the documentation is prepared efficiently and accurately, the QAS must review the documents with the new owners and ensure the product the company will deliver is the product that was presented properly to the buyers.

Job Requirements

 Efficient and accurate preparation of contact documents for all product types including Club sales, Samplers, equity trades, owner reloads downgrades and conversions.
 Review documents with new owners and ensure signatures are obtained and consistent on all required signature lines.
 Reinforce the sale with a positive, enthusiastic presentation of the closing. Answers inquiries, provide information to owners.
 Ensure every Owner Confirmation interview is properly recorded
 Ensure new owners leave with all legally required documents and ownership materials
 Prepare contract package and submit timely to sales accounting
 Responsible for process that may include contract preparation through booking including follow up calls, rescission cancellations, insufficient funds, tracking reports, SPI notes, correspondence and customer service
related issues.