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Quality Assurance Specialist in Orlando, FL by Bluegreen Vacations

Date Posted: 1/8/2019

Job Snapshot

Job Description

Purpose:

The Quality Assurance Specialist / Contract Processor is a multi-task oriented position requiring excellent customer service and organizational skills, computer literacy, and attention to detail. After ensuring the documentation is prepared efficiently and accurately, the Quality Assurance Specialist / Contract Processor reviews the legal real estate contract with the Purchaser.

Responsibilities:

-Efficient and accurate preparation of legal contract documents
-Review documents with new owners and ensure signatures are obtained and consistent on all required signature lines.
-Reinforce the sale with a positive, enthusiastic presentation of the closing. Answer questions in a confident, competent manner. Provide new owners with an understanding and a realistic expectation of ownership.
-Ensure every Owner Confirmation Interview is properly recorded.
-Ensure new owners leave with all legally required documents and ownership materials.
-Prepare contract package and submit timely to sales accounting.
-Responsible for process that may include contract preparation through booking including follow up calls, rescission cancellations, insufficient funds, tracking reports, proper entry of notes in the system, correspondence and customer service related issues.
-Participate in meetings as required.
-Other administrative support responsibilities assigned by Management
-Special projects or assignments as requested by Management


Job Requirements

-High School Diploma or G.E.D Equivalent
-6 months hands-on computer experience
-Clerical administrative support, quality services fundamentals, MS Office, Internet Explorer, company's intranet system, corporate policies and procedures
-Professional and friendly demeanor
-Good verbal and written communication skills to deal effectively with all levels of the organization.
-Excellent phone etiquette with the ability to multi -task
-Excellent computer and organizational skills