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Quality Assurance Specialist in Peoria, AZ by Bluegreen Vacations

Date Posted: 4/19/2018

Job Snapshot

Job Description

Purpose:

The Quality Assurance Specialist (QAS) is a multi-task oriented position requiring excellent customer service and organizational skills, computer literacy, and attention to detail. After ensuring the documentation is prepared efficiently and accurately, the QAS must review the documents with the new owners and ensure the product the company will deliver is the product that was presented properly to the buyers. This is one of the primary and critical responsibilities of the QAS. A portion of every closing is recorded and it is imperative that the QAS communicates any discrepancies in product and presentation to their direct supervisor immediately.

Responsibilities:

• Efficient and accurate preparation of contract documents for all product types including Club sales, Samplers, equity trades, owner reloads, downgrades and conversions.
• Review documents with new owners and ensure signatures are obtained and consistent on all required signature lines.
• Reinforce the sale with a positive, enthusiastic presentation of the closing. Answer questions in a confident, competent manner. Provide new owners with an understanding and a realistic expectation of ownership.
• Ensure every Owner Confirmation Interview is properly recorded.
• Ensure new owners leave with all legally required documents and ownership materials.
• Prepare contract package and submit timely to sales accounting.
• Responsible for process that may include contract preparation through booking including follow up calls, rescission cancellations, insufficient funds, tracking reports, SPI notes, correspondence and customer service related issues.
• Participate in meetings as required.
• Other administrative support responsibilities as assigned by the DFA/DSA.
• Special projects or assignments as requested by the DFA/DSA.


Job Requirements

• High School Diploma or equivalent (G.E.D). College preferred
• Six months hands on computer experience, one year general office experience or relevant courses. Must be a quick learner,friendly, and able to connect with different personality types to facilitate a connection with new owners.
• MS Office, Outlook, Word, Excel and Synergy, Internet Explorer, SPI, LSAMS, AS400, good overall computer literacy and written/verbal communication skills. Knowledge of Bluegreen product line, exchange affiliations, benefits, and basic sales training essential. R.E. license per state requirements.
• Must have good interpersonal skills and maintain a professional yet friendly attitude in an often highly paced and pressured sales environment. Attention to detail, follow up skills, and strong work ethic are essential.


We are an equal opportunity employer and drug-free workplace. If offered employment, applicant must be willing to submit to a background check/drug test.