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Mortgage Research Specialist in Boca Raton, FL by Bluegreen Vacations

Date Posted: 5/7/2018

Job Snapshot

Job Description

Purpose:

The Mortgage Research Specialist will provide service to Mortgage customers by responding to their inquiries via the '800' phone lines and the Mortgage Escalation database.

Responsibilities:

• The Mortgage Research Specialist will quote loan payoffs, provide loan payment history information, prepare loan payoff quotes, provide information relative to loan payments, and ACH transactions
• Act as liaison between the Vacation Club sales sites and Vacation Club owners
• Work with the Mortgage Credit Department to resolve customer disputes
• Respond to credit verification requests. Update customer records on the LSAMS system
• Order loan payment coupons and respond to customer correspondence.
• Responsible for general administrative support, data entry, assist with other specific projects and any miscellaneous tasks assigned by the Supervisor

“We are an equal opportunity employer and drug-free workplace. If offered employment, applicant must be willing to submit to a background check/drug test.”

Job Requirements

• High School Diploma or equivalent (G.E.D)
• Minimum of one year experience in the mortgage environment. One to three years of experience in customer service, call center, and data entry
• Concepts, policies and procedures as they relate to loans and loan documentation. Customer service and quality fundamentals, MS Office.
• Strong customer service skills, detail-oriented with strong analytical and problem solving skills, strong ability to think strategically and analyze information timely and accurately
• Strong interpersonal communication skills to deal effectively with all levels of the organization.

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