Mortgage Collector in Boca Raton, FL by Bluegreen Vacations

Job Description

Purpose:
The Mortgage Collector is responsible for bringing accounts into current status, reducing department delinquency, and reducing defaults.

Responsibilities:

• Responsible for making outbound and taking inbound telephone calls on all delinquent owners within their respective queues.
• Responsible for collecting delinquent loan payments on the Vacation Club, Sampler and Fee Based Service portfolios.
• Provide excellent customer service to our owners and assist with delinquent Maintenance Fees, reservations, and other owner issues as needed.
• Responsible for keeping delinquency and defaults low in order to avoid setting off triggers established by investors/lenders that may have a negative financial impact on the company.
• Responsible for collecting on delinquent loans which are 30-120 days past due.
• Maintain accurate banking and customer information in LSAMS, Western Union and within other departments in the company.
• Responsible for processing Loan Reinstatements and Loan Extensions, when necessary.
• Keep current on knowledge related to the Fair Debt Collection Practices Act.
• Associate will be obligated to work either one extra night shift or 4 hours of mandatory overtime as determined by the Collection Manager.



We are an equal opportunity employer and drug-free workplace. If offered employment, applicant must be willing to submit to a background check/drug test.