Marketing Administrative Assistant in Carmel, IN by Bluegreen Vacations

Date Posted: 10/25/2018

Job Snapshot

Job Description

Purpose:

This position provides ongoing support as a Bluegreen Rewards Administrative Assistant within the National Sales and Marketing organization. This position is responsible for managing the day-to-day administrative operations ensuring policies, procedures and structure are in compliance with the Bluegreen Rewards program. This position provides analysis to support the loyalty program, marketing operations performance and adherence to marketing disciplines in accuracy and consistency.

Responsibilities:

Procedures & Compliance
• Responsible in adhering to Bluegreen Rewards SOPs and information flow to field.
• Drafts marketing operational procedures for all national sales and marketing offices.
• Compiles reporting on all referral (POR – Property Owner Referral, NOR- NonOwner Referral and PPOR Pending Property Owner Referral) lead collection initiatives.
• Conducts POR and Owner Usage analysis to tie POR’s to their owners
• Submit invoices to replenish inventory
• Run daily reports in various systems
• Quarterly referral audit
• Research owner’s accounts as needed
• Manage owner escalation processes
• Bluegreen rewards redemption procesing
• Assist with writing/proofreading communication for referral program updates

Communication
• Primary liaison to Barclays for customer service issues, escalated accounts, and the Barclays compensation report.

Systems
• Rewards Escalation research, resolution processing; Barclays & Quorum missing dividends. Conducts research on dividends awarded, compliance of dividend awarding
• Bluegreen rewards redemption processing; Tanger, Barclays, Quorum, Maintenance Fees, Visa/MasterCard Rewards Card. Processing includes; usage, accounting, ordering, and analysis
• Manages the manual escalation awarding processes (Referral -->Samplers --> Owner)

Marketing
• Monitors Bluegreen Rewards collateral to ensure benefits are up to date and accurate with the Referral and branded credit card benefits

Miscellaneous
• Key assistant to Manager
• This position is also responsible for any additional duties, which may arise

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad
candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

Job Requirements

1 – Minimum Formal Education:
High School Graduate or GED acceptable, College Graduate Preferred
2 – Minimum Experience:
1-3 years Marketing and office experience

3 – Essential Training, Knowledge, Licenses and /or Certifications:
Microsoft Office Applications ( Excel, Word, Outlook)

4 – Essential Professional Skills/Competencies:
AS400, Concierge, BI Microstrategy, TimeshareWare, Aprimo

~UP