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In-House Marketing Supervisor in Saint Pete Beach, FL by Bluegreen Vacations

Date Posted: 2/17/2018

Job Snapshot

Job Description

Purpose:

To supervise an In-house team at Bluegreen at Tradewinds Resort and to book owners, exchangers, renters, and any other in-house guests that are not currently on a marketing package or on a sales presentation. This includes an owner's update presentation or a 120 minute vacation club presentation. This position is a working Supervisor, the Supervisor is responsible for booking their own tours.

Responsibilities:

•Assisting the In-House Marketing Manager with assigned responsibilities.
•Contacting and speaking with each Owner, Sampler and Owner Referral arrival at the resort.
•Contacting and speaking with each Rental, Exchanger, Shell and Non-Owner Referral arrival at the resort.
•Booking all qualified Owner, Sampler and Owner-Referral arrivals on an Owner’s Update or 90-120 minute vacation club presentation.
•Booking all qualified Rental, Exchanger, Shell and Non-Owner Referral arrivals on a 90-120 minute vacation club presentation.
•Supervise and distribute leads calling pre-arrival guests to increase penetration and improve guest experience.
•Maintaining the minimum department standards as determined by the In-House Marketing Manager.
•Handling guest service issues and maintaining exemplary customer service at all times (internal and external).
•Assist all guests with general Concierge services: providing area attraction information and vacation planning; answering general questions about resort activities and amenities;
•Overseeing the team and making ticket sales; providing dining information and making reservations; providing driving directions and rental car services, also responsible for making ticket sales personally.
•Consistently focus on lowering premiums and overall net cost per tour through creative use of gift vouchers and ticket discounts.
•Following up with all open leads including “will call back” leads and no show/cancellation tours.
•Offering all non-interested and disqualified-qualified guests a face-to-face package, pushing for a return to the resort. For instance, an IPOR guest traveling without spouse who meets the necessary qualifications.
•Attending weekly In-House department meetings and monthly training sessions as scheduled by the In-House Marketing Manager.
•Special concentration and focus on PPOR, Bounce Backs and Encore Parties/ Referral Parties.
•Attend the weekly Staff Meeting
•Supervise all In house staff
•Responsible for the resort reaching or exceeding minimum standards

Job Requirements

•High School Diploma or equivalent
•1 year of customer service experience
•2 years in a production-based position
•Basic to Intermediate Computer Knowledge
•Strong Communication Skills
•Good Time Management and Organizational Skills