In-House Marketing Manager in Myrtle Beach, SC by Bluegreen Vacations

Date Posted: 8/13/2019

Job Snapshot

Job Description

Purpose:

The In-House Marketing Teleservices Manager is responsible for overseeing the day to day activities of the In-House Marketing departments pre-arrival booking activities for our Harbour Lights, Carolina Grande, Horizons, SeaGlass Tower and Shorecrest guests. In addition, will be responsible for handling some Marketing Administrative tasks. Must be able to drive production for all In-House Marketing sources (Owners, Samplers and Front Line guests) and maintain consistent performance management of all team members. Also responsible for ensuring compliance with established policies, procedures and systems.

Responsibilities:

• Recruit, hire, train and develop In-House Marketing Teleservices staff; manage associate performance standards; conduct consistent performance management meetings and follow up with remedial counseling and coaching sessions as needed; handle disciplinary action and/or terminations; document and maintain all necessary back-up to ensure compliance with HR and company policies
• Manage programs to increase tour flow during off season months such as Parties, Road Shows & Buy Bounce Backs
• Maintain site, lead and BBB penetration above the approved expectation levels without generating guest complaints
• Maintain tour cost below approved and/or budgeted levels
• Hold weekly meetings with all associates to address items such as team performance; company policies & procedures; issues & resolutions, etc.
• Ensure weekly In-House Arrival & Payroll reports are submitted to National Sales & Marketing by assigned deadlines
• Maintain 100% Owner/Guest satisfaction by ensuring guess concerns are heard & addressed promptly and all needs are met
• Work with DOM to negotiate local voucher/premium contracts with goal of increasing tour flow & penetration
• Oversee and handle some Marketing Admin tasks as assigned




Job Requirements

• High School diploma or equvilant
• Two to Three years of timeshare, management and customer service experience preferred
• Concierge, TSW Enterprise, SSRS, BORS, AS400 and BI reporting. Customer service and quality fundamentals, MS Office, Outlook, Word, Excel and PowerPoint.
• Strong sales and performance/associate management skills. Detail-oriented with strong analytical and problem solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization

We are an equal opportunity employer and drug-free workplace. If offered employment, applicant must be willing to submit to a background check/drug test.