Guest Services Supervisor in St. Augustine, FL by Bluegreen Vacations

Job Description

Grande Villas Resort, located in Saint Augustine, FL, is seeking an outgoing Guest Services Supervisor. 
 

Compensation:  Up to $16.00 an hour

Schedule: Flexible schedule required, as evenings, weekends and holidays may be needed

Address:  100 Front 9 Dr, St. Augustine, FL 32092

Be part of a team committed to creating lasting vacation memories!  #PowerOfVacation     

JOB SUMMARY: 

You will be responsible for supervising the front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. This position works closely with the Front Desk, Housekeeping, Maintenance, and Sales departments to maintain proper working relationships. 

• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 
• Supervise daily shift process ensuring all team members adhere to standard operating procedures. 
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. 
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by resort bank agreement policy. 

YOUR EXPERIENCE:     

• High school diploma or equivalent (G.E.D.) 
• At least one-year Front Desk Experience as Guest Services Agent, or two years’ experience in the Hospitality field  
• Strong interpersonal communication skills 
• A positive attitude and excellent communication skills.  
• Experience of motivating and leading a winning team. 
• Ability to remain calm whilst under pressure.   

BENEFITS YOU’LL ENJOY: 

• 4 weeks of Paid-Time Off 
• 401K Match 
• Medical, Dental, Vision Insurance 
• Flexible Schedule and more! 

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW  

• Job Family Hospitality (Food Service & Lodging)
• Job Function Merit Only
• Pay Type Hourly

• St. Augustine, FL, USA