-Greet all guests in a warm and professional manner.
-Understand and follow the processes as outlined in the Guest Training Manual.
-Distribute and collect Guest Registration Forms and assisting guests with any questions they may have.
-Accurately assign guests to a sales representative in the order they arrive.
-Ensure all information is updated in Concierge from the guest registration within a timely fashion.
-Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.
-Assist in ensuring all downstream reporting is accurate including : Payroll, Premium Reconciliation, Hotel Reconciliation, Vendor Payables and BI Reporting by maintaining a superior level of data integrity.
-Log escalation of customer complaints/concerns as outlined by Site Level Management.
-Ensure all Guest Action Forms/ Policy Waivers are completed and provided to the necessary parties in a timely manner.
