This site uses cookies. To find out more, see our Cookies Policy

Guest Receptionist in Las Vegas, NV by Bluegreen Vacations

Date Posted: 4/5/2018

Job Snapshot

Job Description

Bluegreen Vacations is currently seeking a positive, outgoing, self-motivated individual to join our Guest Reception team. Guest Reception Representative will be responsible for making sure all guests are greeted in a friendly and timely manner in the Guest Reception area and/or via telephone assisting them in their check in process. Ensures that all guests are qualified for their presentation per the qualifications set by Bluegreen Vacations. The Reception Representative will represent Bluegreen Vacations professionally at all times in both appearance and communication with guests and fellow associates. Bilingual Spanish encouraged to apply!

 Greet all guests in a warm, outgoing, and professional manner.
 Understand and follow all policies and procedures as outlined in the Guest Reception Training Manual SOP
 Maintain a positive working relationship with Sales and Marketing.
 Distribute and collect Guest Registration Forms assisting guests with any questions they may have
 Accurately assign guests to a Sales Representative in the order they arrive.
 Ensure all information is updated in Concierge from the guest registration within a timely fashion
 Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed
 Assist in ensuring all downstream reporting is accurate including: Premium Reconciliation, Hotel Reconciliation, and BI Reporting by maintaining a superior level of data integrity
 Ensure all Guest Action Forms/Policy Waivers are completed and provided to the necessary parties in a timely fashion
 Professionally speak with non-qualified guests


“We are an equal opportunity employer and drug-free workplace. If offered employment, applicant must be willing to submit to a background check/drug test.”

Job Requirements

Bluegreen Vacations is currently seeking a positive, outgoing, self-motivated individual to join our Guest Reception team. Guest Reception Representative will be responsible for making sure all guests are greeted in a friendly and timely manner in the Guest Reception area and/or via telephone assisting them in their check in process. Ensures that all guests are qualified for their presentation per the qualifications set by Bluegreen Vacations. The Reception Representative will represent Bluegreen Vacations professionally at all times in both appearance and communication with guests and fellow associates. Bilingual Spanish encouraged to apply!

 Greet all guests in a warm, outgoing, and professional manner.
 Understand and follow all policies and procedures as outlined in the Guest Reception Training Manual SOP
 Maintain a positive working relationship with Sales and Marketing.
 Distribute and collect Guest Registration Forms assisting guests with any questions they may have
 Accurately assign guests to a Sales Representative in the order they arrive.
 Ensure all information is updated in Concierge from the guest registration within a timely fashion
 Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed
 Assist in ensuring all downstream reporting is accurate including: Premium Reconciliation, Hotel Reconciliation, and BI Reporting by maintaining a superior level of data integrity
 Ensure all Guest Action Forms/Policy Waivers are completed and provided to the necessary parties in a timely fashion
 Professionally speak with non-qualified guests


“We are an equal opportunity employer and drug-free workplace. If offered employment, applicant must be willing to submit to a background check/drug test.”

CHECK OUT OUR SIMILAR JOBS

  1. Front Desk Jobs
  2. Night Auditor Jobs