Field Administrative Manager in Las Vegas, NV by Bluegreen Vacations

Date Posted: 10/28/2020

Job Snapshot

Job Description

The Administrative Manager is responsible to oversee administrative functions as related to sales and marketing in ensuring accurate entry and coding of guests, data integrity, premium management, site level accounting functions, payroll, HR and reporting as required. Responsible to ensure adherence with established company guidelines.  Drives processes that result in exceptional standards of quality production and customer service. Responsible for the management of administrative support in sales and marketing as defined below.   
 

MANAGEMENT

  • Responsible for the recruiting, screening/interviewing and making recommendations to the Director of Field Administration (DFA) for potential administrative support associates.
  • Responsible for training and conducting/assisting with disciplinary action and terminations as directed by DFA for all Admin Associates.
  • Must keep records and back-up for associate’s performance and make DFA immediately aware of any challenges.
  • Responsible for the day-to-day management of all administrative staff.
  • Responsible for recruiting, hiring, training, ongoing coaching and day-to-day management of Guest Reception.
  • Handle escalations including NQ’s and challenges in closing as needed reporting any violations to the DFA and Directors of Marketing and Sales (DOM/DOS).
  • Monitor Guest Receptionist to ensure policies are being followed and Guests/Owners receive the best experience possible.

ACCOUNTING

  • Responsible for timely and accurate payment of all Accounts Payable for Marketing and Sales, including voucher preparation and tracking.
  • Month end processes and review of financials to ensure accuracy.
  • Monitoring and Auditing Premiums

PAYROLL & EMPLOYMENT DOCUMENTATION

  • Payroll for Sales and Marketing, including commissions/bonus submission, also serve as liaison for Corporate Payroll.
  • Depending on site size, Admin Manager may be responsible for new hire orientations and paperwork, status changes, terminations, benefit enrollments and serve as corporate’s contact for any other general employment requests.

REPORTING

  • Various BI or Concierge reporting as required by management.
  • Complete reports for Sales as required such as the Cash, PAC, TPAC and QAS MER Reports.

CONTRACT/CSR/CODING

  • Preparation and tracking for approval and expiration of all CSRs, Coding Requests, Business Plans and Appropriation Requests after DOM delivers the completed contract. 

OTHER

  • Work to resolve customer service issues expeditiously and with guidance of DFA/DOM/DOS.
  • Ensure Customer Information Security policies are adhered to, monitored and enforced for compliance and sales administration purposes.

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW



Other details

  • Job Family Sales Operations/Administration
  • Job Function Bonus and Merit
  • Pay Type Salary
  • Employment Indicator Regular
  • Required Education High School
Apply Now
  • Las Vegas, NV, USA