Call Transfer Vacation Sales Assistant Supervisor in Orlando, FL by Bluegreen Vacations

Date Posted: 8/7/2018

Job Snapshot

Job Description

The Assistant Supervisor, Call Transfer Vacation Sales supports a Supervisor, Call Transfer Sales as well as the Sales
Teams. Assistant Supervisors also work with and support the Sales Associates assigned to them to help them excess
sales and conversion targets. The Assistant Supervisor’s sales team will take inbound calls that are transferred from various
sources to promote the company’s products; explain available vacation offers, qualifications, sales terms; and answer all
client questions appropriately, accurately and effectively in an attempt to sell vacations. The Assistant Supervisor will
ensure that all clients’ purchasing and sales process expectations are met and/or exceeded. Incumbent oversees the daily
operations of their sales team; such as training, monitoring, one-on-one coaching, call walking and working with senior
management. The Assistant Supervisor will focus on Answer Percentage, Average Sales Price, Sales Per Agent and
Closing Percentage by utilizing sales training and putting an emphasis on sales techniques and job knowledge to exceed
sales targets. They will ensure that all team and department members adhere to company guidelines and scripting, and
are professional and courteous at all times.

Job Requirements

The Assistant Supervisor, Call Transfer Vacation Sales supports a Supervisor, Call Transfer Sales as well as the Sales
Teams. Assistant Supervisors also work with and support the Sales Associates assigned to them to help them excess
sales and conversion targets. The Assistant Supervisor’s sales team will take inbound calls that are transferred from various
sources to promote the company’s products; explain available vacation offers, qualifications, sales terms; and answer all
client questions appropriately, accurately and effectively in an attempt to sell vacations. The Assistant Supervisor will
ensure that all clients’ purchasing and sales process expectations are met and/or exceeded. Incumbent oversees the daily
operations of their sales team; such as training, monitoring, one-on-one coaching, call walking and working with senior
management. The Assistant Supervisor will focus on Answer Percentage, Average Sales Price, Sales Per Agent and
Closing Percentage by utilizing sales training and putting an emphasis on sales techniques and job knowledge to exceed
sales targets. They will ensure that all team and department members adhere to company guidelines and scripting, and
are professional and courteous at all times.

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