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Assistant Manager, Client Services in Boca Raton, FL by Bluegreen Vacations

Date Posted: 5/9/2018

Job Snapshot

Job Description

Purpose:

The Assistant Manager, Client Services assists in overseeing and managing client relationships related to Fee Based Service (FBS) clients primarily from the start of sales through client wrap up. The Assistant Manager may also be involved, on a limited basis, from initial client discussions through the client onboarding process. The primary focus of the position is to serve FBS clients, handling issues and inquiries as they arise, and assisting the Manager as the liaison between client and internal departments to fully serve client’s needs. The Assistant Manager will communicate with FBS clients, third party service providers and internal associates at all levels.

Responsibilities:

• Oversees report preparation and assists with facilitating FBS quarterly financial meetings.
• Performs financial modeling for potential new projects by working directly with the VP of Business Services.
• Maintains understanding of the terms of FBS client agreements to properly manage client transactions and expected results
• Assists the Client Services Manager with overseeing the creation of various reports and dashboards prepared by Business Analyst for accuracy and completeness.
• Assists the Client Services Manager with sales forecasts and inventory depletion modeling within the 5-year plan.
• Prepares analytics based on client needs and requests.
• Assesses client needs and issues and provides recommendations to the manager to resolve.
• Facilitates FBS update meetings with internal stakeholders from various departments.
• Acts as a constant advocate for internal and external client needs to elevate Bluegreen’s performance as a first-class service provider
• Contributes to the research and development of process improvements and strategies as defined through Company and department goals
• Assists in the ongoing development of the department

“We are an equal opportunity employer and drug-free workplace. If offered employment, applicant must be willing to submit to a background check/drug test.”

Job Requirements

Minimum of Bachelor’s Degree in a relevant discipline
Minimum of five years related experience and a proven track record of providing first class client management, project management, analysis and reporting.
Customer service and quality administrative skills, MSOffice Suite
Exceptional client management, strong communication and interpersonal skills to deal effectively with all levels of the organization. Entrepreneurial in nature being a self-starter, able to work with and without supervision, as well as, on a team and individually.
Ability to foresee possible undesirable results based on metrics, analyze such cause and offer suggestions to return to desirable results.
Bottom-line focused and able to react quickly to changing market conditions and business development needs.
Must enjoy a constant challenge in a fast-paced work environment, but also be comfortable in slow times. Able react quickly to ever changing office dynamics and market conditions.
Must have strong computer skills and technical aptitude to compliment a strategic outlook on any project.
Detail oriented with strong analytical and problem-solving skills. Strong ability to think strategically and analyze information timely and accurately.
Vacation ownership or real estate experience a plus. Experience understanding legal terms a plus

~UP