Assistant Guest Services Manager - Christmas Mountain Village in Wisconsin Dells, WI by Bluegreen Vacations

Date Posted: 5/22/2020

Job Snapshot

Job Description

Christmas Mountain Village Resort located in Dells, WI is seeking an Assistant Guest Services Manager. Be part of a team committed to creating lasting vacation memories!

You will be responsible for the daily operations of the Front Desk activities, reservations, and their coordination with other departments. This position works closely with the Front Desk, Housekeeping, Maintenance, and Sales departments to maintain proper working relationships. You provide guidance on inventory and rate management to maximize revenues; maintaining guest service standards and ensuring owner and guest satisfaction.

WHAT YOU WILL DO: • Interviews, hires, schedules, coaches, counsels, and disciplines associates

• Efficiently focuses on daily operation of Guest Services, within budget guidelines

• Maintains adequate and accurate room inventory

• Monitors availability and reservations for accuracy

• Trains Guest Service & Night Audit Associates on reservation processes and procedures

• Responds to guest questions, concerns, comments, and requests promptly

• Maintains the resort comment card and other grading system standards.

• Verifies nightly audits to ensure financial controls are being met

• Delegate duties and responsibilities to Guest Services Supervisors when appropriate


• High school diploma or equivalent (G.E.D.)

• Two years of Hotel or Resort management experience preferred

• Timeshare background preferred

• Previous ownership the front office, and room reservations

• Ability to effectively lead a team of associates

• Proficient knowledge of MSOffice Suite, and knowledge of PMS

• Proactively meets guests needs in a sociable and outgoing manner


• 4 weeks of Paid-Time Off

• 401K Match • Medical, Dental, Vision Insurance

• Flexible Schedule and more

Apply today! #PowerOfVacation 

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW  

Other details

  • Job Family Hospitality (Food Service & Lodging)
  • Job Function Bonus and Merit
  • Pay Type Salary
  • Employment Indicator Regular
  • Required Education Some College

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