Activation Associate in Orlando, FL by Bluegreen Vacations

Date Posted: 7/6/2020

Job Snapshot

  • Employee Type:
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Activations Associate will be responsible for handling automated dialer outbound calls to existing customers, to finalize a vacation reservation date. They will update the customer database and document reservations for the customer in the Concierge Platform reservation system. They must adhere to specific verification guidelines, to ensure we deliver a qualified tour guest to our Vacation Ownership Sales Centers, to preview our Vacation Ownership programs. The Activations Associate will manage each and every call with the guests’ experience in the highest regard.

Specific Duties Include:

  • Assists guests with finalizing their vacation package reservation date

  • Handles properly the Five9 Dialer System to maximize productivity

  • Adheres to daily Campaign Assignment schedules as directed by any/all Leadership

  • Collaborates with other Call Center Departments to ensure proper Paperwork, itinerary letter requests, and inventory requests

  • Documents guests’ accounts

  • Adheres to Approved Sales Pitch offer as designed per Campaign

  • Increases revenue by selling extra nights, upgrades, package upgrades, tickets, car rentals, and additional rooms

  • Training of new team members

Your career with Bluegreen Vacations includes:

  • Paid Training

  • Attractive compensation plan (base hourly plus an uncapped commission with unlimited earning potential)

  • Medical, dental and vision plans

  • 401 (k) with company match

  • Generous paid time off plans – increase with tenure

  • Associate Use of Resorts Program (up to 7 nights at $75 for the entire stay – four times a year)

  • Education Assistance Program for qualified areas of study (hospitality, business, human resources, etc.)

  • Career growth opportunities

  • Life Insurance, Short Term and Long-Term Disability Plans

  • Fun, friendly work environment

  • Beautiful office conveniently located off I-4 and near the Millenia Mall

What you need:

  • High school diploma or equivalent

  • Availability - working Monday - Friday with weekends off

  • Bilingual Preferred

  • Must have prior knowledge using a dialer system

  • Must be able to type minimum 30WPM

  • Strong Sales background (preferred)  

  • 6 months of Call Center experience (preferred)  

  • Must be self-motivated to exceed in an un-capped commission environment

  • Knowledge and understanding of the timeshare/travel/tourism industry and telemarketing sales is a plus

  • Working knowledge of Microsoft Word, Excel and Outlook

  • Strong verbal communication skills with the ability to quickly build rapport with a diverse group of individuals

  • Must demonstrate success selling upgraded vacation experiences

  • Strong multi-tasking skills

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

Other details

  • Job Family Sales Operations/Administration
  • Job Function Merit Only
  • Pay Type Hourly
  • Travel Required No
  • Required Education High School

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