Marketing Supervisor, Harbour Lights

Job description

The In-House Marketing Supervisor is responsible for assisting in the day to day activities of the In-House Marketing Department. Must be able to drive production for all In-House Marketing Programs (owners, samplers, renters and exchangers, Owner BB Team, Pre-Arrival Team, Etc.). Also responsible for ensuring compliance with established policies, procedures and systems.

• Recruit, train, and develop staff. Conduct performance appraisals, counseling, and coaching sessions.
• Manage representative performance standards and penetration.
• Maintain site penetration above approved levels without generating guest complaints.
• Maintain gifting cost below approved or budgeted levels.
• Hold weekly meetings with all associates to address procedures, policies, issues and programs.
• Ensure weekly In-House reports are submitted to In-House Manager/ADOM by set deadline.
• Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met.
• Manage In-House Marketing Team personnel. This includes ensuring daily, weekly, and monthly reporting is accurate from both Concierge and TSW from a financial standpoint.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay !

Experience:

• One year Timeshare Marketing Experience required.
• Good with technology and learning new programs.

Work Location: In person