Vacation Sales Manager

The Sales Manager hires, trains and develops new and existing sales representatives, ensuring that Bass Pro Shop’s ® and Cabela's ® customers are provided with outstanding service through sales and marketing efforts – such as generating leads and offering and selling OPC tours and vacation getaways to customers. The Sales Manager works to maintain a positive relationship with Bass Pro Shops® and Cabela's® management and associates serving as a good steward of the brands.

Specific Duties, Activities and Responsibilities

• Recruits, hires, trains, schedules, coaches and motivates sales associates. Delivers a one-on-one conversation weekly with each sales associate. Develops sales associates for success in their position and future growth.
• Maintains appropriate staffing levels in accordance with operating hours. The kiosk should be staffed during the same hours of operation our retail partner is open unless otherwise directed by their VP or SVP of Retail Marketing.
• Maintains inventory of and place orders for all necessary collateral including, but not limited to, lead slips, pitch cards, maps, etc. needed for selling.
• Takes-over and/or enters sales for an associate that is struggling in an effort to close and train them on how to handle objections and close sales.
• Reviews all Medallia Package Sales Surveys and responding to any Customer Care Agents requests about Sales Alerts.
• Immediately reports all customer service issues up to their VP, Retail Marketing / Regional Director of Marketing.
• Ensures the cleanliness of their work environment as well as the compliance of their associates as it relates to following the company published dress code, uniform requirements and name badges.
• Meets or exceeds budgetary responsibilities as it relates to the generation of Leads and selling OPC Tours and Vacation Packages.
• Accurately tracks and processes payroll – collects and maintains sales associate’s hours on timesheets if manual or in the Kronos time keeping system, and submits to HR within the payroll deadlines.
• Completes and submits new hire onboarding paperwork as required by Human Resources.
• Follows company policies and procedures including but not limited to ethics and compliance and ensuring the company approved method of selling is being trained on and utilized.

Job Requirements

• At least 1+ years sales or marketing experience. Previous Management experience is preferred. Sales Management experience is a plus.
• Knowledge and understanding of the timeshare industry, OPC marketing or telemarketing sales is helpful.
• Working knowledge of MS Office Suite.
• Outgoing; able to converse with customers.

BGRMSP