Assistant Front Office Manager - Bluegreen's Club 36 Resort

 Bluegreen's Club 36 located in Las Vegas, NV  is seeking an Assistant Guest Services Manager

Apply today; we are hiring immediately! 

Location: 372 East Tropicana Ave; Las Vegas, NV 89169

Be part of a team committed to creating lasting vacation memories!  

#PowerOfVacation 

BENEFITS YOU WILL ENJOY:

• Up to 21 Paid Days off per Year!
• 401K Matching up to 5%
• 9 Paid Holidays
• 2 Paid Days to Volunteer 
• Medical, Dental, Vision Insurance
• 6 weeks - Paid Parental Leave
• Internal Growth and Career Pathing
• Tuition Reimbursement
• Safe and Fun Work Environment
• Employee Discounts Including Childcare, Hotels and more!

JOB SUMMARY:  

The Assistant Guest Services Manager will assist in managing the daily operations of the front desk, reservations, and maintaining proper working relationships between the front desk and all other departments. 

• You will focus on attracting, building, and supervising a highly engaged Guest Services Team; that embodies the Bluegreen Vacations brand through productive collaboration, transparent and honest two-way communication, identification of work priorities and coaching to behaviors that will drive owner and guest loyalty. 
• You ensure the front-desk is tidy and has all necessary materials (key cards, packets, etc.). 
• You will maintain standards and continuous training programs for the Hospitality Desk Staff and analyze needs and make recommendations to Resort leadership for operational effectiveness and innovation. 
• You will manage the scheduling for Guest Services Associates based on Resort occupancy. 
• You focus on the satisfaction of all guests by ensuring the timely resolution to inquiries. 
• Prepare daily reports as requested and cover shifts at Front Desk as necessary. 
• Perform daily checks of all SOPs to ensure guest service will be prepared for an audit. 
• Manage the resort inventory. 

YOUR BACKGROUND:  

• High School Diploma or equivalent required 
• Minimum of 2-years Front Desk experience & 1-year supervisory experience.  
• You have Hospitality Front Desk Operations, yield, and resolution management knowledge. 
• Proven ability managing continuous owner and guest relations in-person and by phone. 
• You have a record of handling multiple customer interactions with various constituencies. 
• Must have excellent interpersonal skills. 
• You can supervise a staff of 2-5 associates.  
• You are able to work a variety of shifts, including evenings, weekends, and holidays, also as needed for peak periods such as Check-in/Check-out, vacation, sick leave, gaps in coverage, and response to urgent or emergency-related scenarios.