Welcome Center Representative - Eilan Hotel and Spa in San Antonio, TX by Bluegreen Vacations

Date Posted: 7/27/2022

Job Snapshot

Job Description

At Bluegreen Vacations, we’re in the business of creating lasting vacation memories. Our purpose is to provide our owners and guests with a great vacation experience, every time.


Why we do it:
We believe in the power of vacation. We believe that vacations provide life-enriching experiences that, when shared with loved ones, can serve to strengthen bonds and provide a lifetime of cherished memories.


How we do it:
We provide our valued owners with the opportunity to create unique vacation experiences at beautiful resorts and popular destinations across the U.S. and Caribbean and deliver quality and value.


What we do:
Established in 1966, Patten Realty, Inc. was a land management company that was later renamed Bluegreen Vacations®. Since that time, Bluegreen has grown to become a leader in vacation ownership. Our 220,000+ owners and their guests enjoy vacation experiences across a range of exciting destinations. They relax in style at unique resorts featuring spacious accommodations with all the comforts of home, plus vacation-enhancing amenities and a staff dedicated to making every stay a memorable one.


We are currently seeking highly-motivated Welcome Center Representative to join our growing project in San Antonio, TX at the Eilan Hotel and Spa, Ascent Hotel Collection. As the only boutique luxury hotel north of the Riverwalk, the Eilan is a captivating Tuscan-inspired hotel just steps away from the most exclusive shopping, dining, and entertainment districts of San Antonio, providing an enriching and comfortable stay for our guests as well as a high-earning potential year-round for any new or seasoned timeshare marketing professional.

Job Description:

A Welcome Center Representative is responsible to check in Mini-Vac clients as well as support manifesting tours. They will provide information for hotel reservations for Mini-Vac clients. These processes include: booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales, as well as booking tours from the Welcome Center. A Welcome Center Coordinator supports marketing and adheres to established policies, procedures, and company standards.

Responsibilities include, but are not limited to:
• Greets owners who arrive for their update presentation.

• Keep track of the owner services representatives that owners will be sitting with.

• Upon completion of update, gift the owners.

• Reconcile the tours at the end of the day.

• Assist In-House marketing with their owner callbacks.

• Pre-gifting owners and non-owners when appropriate.

• Answering any questions from owners and non-owners concerning the Boyne Area.

• Address any special needs that owners and non-owners may have.

• Greet non-owners/ guests who arrive for their vacation.

• Go over qualifications with the guest.

• Supply guests with local information, maps to the hotel and the surrounding area.

• Reconcile the daily inventory.

• Greeting Owners/ Non-Owners

• Gifting Owners/ Non-Owners

• Selling Golf/Ski Vouchers

• Gifting Inventory

Qualifications:

  • Positive and enthusiastic attitude
  • Excellent verbal communication skills
  • Excellent active listening skills
  • Able to work independently and as a team player
  • Problem solving ability
  • Must be willing to work on weekends and most major holidays
  • Professional appearance, demeanor, and attitude
  • Prior timeshare/resort/concierge experience a plus but not required
  • Must be comfortable with face-to-face interaction and have an inviting personality

Come prosper and grow with us! We offer:

  • Face to face marketing opportunities
  • All leads are on property, on vacation, and experiencing our product
  • Competitive compensation structure
  • Outstanding Benefits - we offer a comprehensive health plan that includes medical, dental, vision, life insurance, 401(k) with company match, paid time off, employee assistance program, tuition reimbursement, and travel discounts on stays at all of our resorts
  • A healthy Work/Life balance
  • Employee recognition programs
  • Professional development, career advancement opportunities, and promote-from-within company culture

Covid19 Precautions: At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your
COVID-19 vaccine. We are all in this together!

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW Apply Now

Other details

  • Job Family : Sales Operations/Administration
  • Job Function : Merit Only
  • Pay Type : Hourly

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