Training Manager - Retail Package Sales in Knoxville, TN by Bluegreen Vacations

Date Posted: 6/1/2023

Job Snapshot

Job Description


Training Manager, Customer Acquisitions and Alliances trains new and existing Sales Leaders and Sales Associates by delivering standardized training programs. This includes leadership development and sales training with an emphasis on the development of new managers by supporting the standardized new manager training program. The Manager will deploy the new manager training program, preparing them for a successful start. They will offer leadership development, driving an improvement in performance and engagement, along with a reduction of manager and associate attrition. Additionally, they will be responsible for executing the NCAA training roadmap and certification process to increase career path development opportunities for new and existing managers and build bench strength within the existing workforce. Training will be delivered both on site and via virtual distance learning technology.


• Focus on newly promoted sales manager training and certification at HUB stores or stores of Excellence

• Assist in training duties related to new store openings both virtually and in person when requested

• Provide “Recovery” Training for solid managers currently struggling with specific leadership requirements

• Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process.

• Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational KPI’s post-training. Assist with Interview training requirements and behavioral interviewing skills.

• Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness.

• Facilitates the delivery of in-person and virtual training programs to include; Onboarding, Train the Trainer and Leadership Development programs.

• Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction.

• Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity.

• Promotes learning culture by marketing learning and development programs to internal team members.

• Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning.

• Collaborates with the Director of Talent Development and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities.

• Builds cross-functional relationships to drive training adoption and company required leadership initiatives.


• Bachelor’s Degree or Equivalent Work Experience Successful store manager for retail or similar experience

• Record of consistent above budget sales performance

• Demonstrated ability to build and maintain a full sales staff

• Established record of developing direct reports for promotion

• One-year of sales training

• One-year leadership training experience (preferred, yet not required)

• Ability to independently prioritize multiple projects at different locations

• Ability to conduct research, gather information for trend analysis

• High Quality scores as measured by Medallia, alert percentage, refund rate, and package net VPG performance

• Strong communication and facilitation skills

• Excellent written and verbal communication skills

• Sales training, and MSOffice Suite. Talent Development, Talent Management, or certifications a plus.

• Detail-oriented, problem solving skills, and relationship management to work effectively with all levels

EOE Statement

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

COVID Safety Statement

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!

Other details

  • Job Family : Sales Training
  • Job Function : Bonus and Merit
  • Pay Type : Salary
  • Employment Indicator : Regular