Timeshare Collections Specialist in Orlando, FL by Bluegreen Vacations

Date Posted: 8/22/2021

Job Snapshot

Job Description

Purpose:

The Mortgage Collector is responsible for bringing accounts into current status, reducing department delinquency, and reducing defaults.

Responsibilities:
 

  • Responsible for making outbound and taking inbound telephone calls on all delinquent owners within their respective queues.
  • Responsible for collecting delinquent loan payments on the Vacation Club, Sampler and Fee Based Service portfolios.
  • Provide excellent customer service to our owners and assist with delinquent Maintenance Fees, reservations, and other owner issues as needed.
  • Responsible for keeping delinquency and defaults low in order to avoid setting off triggers established by investors/lenders that may have a negative financial impact on the company.
  • Responsible for collecting on delinquent loans which are 30-120 days past due.
  • Maintain accurate banking and customer information in LSAMS, Western Union and within other departments in the company.
  • Responsible for processing Loan Reinstatements and Loan Extensions, when necessary.
  • Keep current on knowledge related to the Fair Debt Collection Practices Act.
  • Associate will be obligated to work either one extra night shift or 4 hours of mandatory overtime as determined by the Collection Manager.
Requirements:

High School Diploma or GED equivalency.  
Must have working knowledge of The Fair Debt Collection Practices Act.  
Good computer skills, including MS Office products. Strong organizational skills, excellent oral and written communications skills. Detail-oriented with strong analytical and

problem-solving skills.  Ability to muti-task and communicate effectively with team members in a professional manner.

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW  

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!  

Other details

  • Job Family Mortgage Operations
  • Job Function Merit Only
  • Pay Type Hourly
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  • Orlando, FL, USA

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