Sr. IT Application Support Analyst in Work From Home by Bluegreen Vacations

Job Description

Purpose:

The Sr. Application Analyst (Sr. AA) is accountable for all aspects related to the support, maintenance, and sustainability for the web sites and applications assigned. This role is responsible for the compliance and adherence to the application support and software release methodology for their portfolio. The Sr. AA should be familiar and experienced with all phases of the software development lifecycle and experienced working with waterfall and agile development methodologies.

This position is responsible for supporting applications utilized by internal users and external customers. This role will require a fundamental understanding of the core business processes at Bluegreen to help resolve issues as incidents arise. The Sr. Application Analyst provides 2^nd/3^rd level support interfacing with Business Users, Developers, IT Service Desk, IT Operations, and Vendors when troubleshooting and resolving system issues and bugs. Software products will include custom applications/web sites and third party solutions both customized and off the shelf.

The Sr. AA is responsible for managing the incident log and request backlog for the assigned applications while maintaining effective communication with all stakeholders (both IT and business) about the relevant events related to the products. They work closely with the different application stakeholders to ensure that business needs and priorities are properly captured in each application's backlog and that incidents and service requests are completed and communicated back to the business in a timely manner.

The Sr. AA supports business partners in relation to their business application needs and works closely with Project Managers, Release Coordinators, Business System Analysts and other IT members to identify, build, and implement the best solution to meet business needs.

The Sr. AA will also create and maintain all the necessary documentation related to each application release according to the release process and applicable guidelines; at the end of the year, they will work with the business stakeholders and IT teams to prepare a proposed release schedule for the following year. They will also track regularly scheduled activities and processes related to their portfolio to ensure that they are executed on time.

Responsibilities:

• Provides overall technical guidance to support teams and collaborates with other IT teams and the business to ensure solutions are developed with best practices.
• Assists with Vendor management for both existing and new relationships.
• Differentiate between non-critical and critical problem symptoms, and devise root cause solutions, create ad-hoc reporting and implement acceptable fixes and/or workarounds for issues.
• Collaborate with development team and Operations to provide root-cause solutions to recurring issues.
• Bridges communications between the business and IT teams and takes full ownership for the resolution of issues.
• Establish, contribute to and/or adhere to all key departmental operating procedures around governance, project management, release management, software lifecycle management, development methodology, change management and application security controls.
• Provides application support to internal users including the in-depth analysis of technology solution functionality and its application to the business.
• Assess and prioritize issues by working directly with business customers to ensure that the most urgent items are being addressed within defined service levels.

Requirements:

• Bachelor’s Degree in Computer Science/Information Systems or related field.
• 10+ years of IT/software development experience in either a software company or internal IT.
• 3+ years of Agile/SCRUM.
• Experience using Jira, Confluence or comparable tools and ServiceNow ticketing systems or similar product.
• .Net, SOA architecture, SOAP/REST, SQL Server.
• Sitecore knowledge is desired but not required.
• Exposure to cloud technologies such as AWS or Azure.
• Business Requirements Gathering.
• Application Lifecycle Management, Support, and DevOps.
• Traditional & Agile Methodologies.
• Project Planning, Scheduling, Tracking, & Reporting.
• Risk & Issue Planning (Identification, Mitigation, Resolution).
• Change Management.
• MS Office Suite.
• Travel & Hospitality Experience desired but not required.
• ITIL certification desired but not required.
• Extremely organized with strong sense of priority, urgency, and commitment to deadlines.
• Excellent written and verbal communication skills, including strong interpretive skills, as well as the ability to effectively present, negotiate, influence, and build consensus and partnerships.
• Must have strong technical foundation and strong problem-solving skills.
• Ability to effectively prioritize and execute tasks while under pressure.
• Ability to work independently with minimum supervision.
• Ability to thrive in a fast-paced, fluid, team-oriented environment.
• Excellent analytical and creative problem-solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Strong customer service orientation in all situations.
• Willingness, ability, and flexibility to adjust work schedule for occasional nights and weekends in case of business need.

EOE Statement

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!

Other details

• Job Family : IT Business Systems Analysts
• Job Function : Bonus and Merit
• Pay Type : Salary