Sitecore Support Analyst in Boca Raton, FL by Bluegreen Vacations

Date Posted: 11/26/2019

Job Snapshot

Job Description


The Sitecore Support Analyst is responsible for ensuring the proper management of Sitecore based sites and guiding the Sitecore Users on best practice and usage to manage the web sites effectively.

• Responsible for improving the performance of Sitecore sites by following best practices
• Responsible for incident and problem (tickets) management for Sitecore based sites.
• Ensures all service requests from all business units are resolved quickly, completely and to the satisfaction of the customer as per SLA’s. (Service Level Agreements). Manages and enforces the escalation process.
• Reviews analyzes, troubleshoots and resolves workflow related functional issues.
• Ensures complete and accurate periodic backups of the Sitecore environments.
• Develops and manages internal metrics and assists with initiatives to improve the quality of the organization's Sitecore platform and the processes that support it.
• Adheres to standards, policies, best practices, and procedures related to the support and operations of our Sitecore platform.
• Trains business and functional stakeholders on workflow and Sitecore features.
• Offers suggestions and improvements for documentation and best practices
• Documents solutions, operating procedures, user guides, process documents of Sitecore bases websites.
• Provides suggestions on content creation following best practices.
• Continuously learns and remains abreast on Sitecore related technologies
• Measures, analyzes, and optimizes content performance and user experience across website and other digital channels
• Drives adherence to IT security policies for internal and external user access and registration

“Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW.”

Job Requirements

• High School Diploma (completed) / Some College preferred
• 2+ years of experience working in Sitecore Content related site management
• Previous experience of and CMS with or without e-commerce
• Sitecore experience is a must desirable
• 1+ years’ experience with Managing Sitecore base websites, configuring and customizing Workflows, Marketing Control Panel items.
• Has prior knowledge of Sitecore Setup and Management of Content and best practices
• Problem solving mindset, with training and guiding nature
• Self-starter comfortable working with multiple teams, strong team-player
• Strong analytical skills and problem-solving skills
• Excellent verbal and written communication skills; able to effectively present analytics data to business users at the Manager level
• Accurate and precise attention to detail