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Resorts - Housekeeping Manager - Trillium in Cashiers, NC by Bluegreen Vacations

Date Posted: 1/26/2019

Job Snapshot

Job Description

The Manager of Housekeeping is responsible for the entire scope and operations of the Housekeeping department to include: Overseeing of Contracted Vendor for Rooms Care, Common Areas and Projects, Contracted Laundry, and Housekeeping Inventory. Responsible for maintaining company benchmarks with relation to 5 critical areas of success: Associate Satisfaction, Guest/Customer Satisfaction, Quality Assurance, Financial Responsibility and On Time Reporting.

Responsibilities include assisting with the hiring and training of all Housekeeping personnel.

Responsible for maintaining the housekeeping key inventory system

Responsible for maintaining a safe working environment

Responsible for maintaining a good working relationship with other departments

Assist in cleaning/inspecting rooms and common areas as needed

Verifying cleaning contractors’ quality of work

Oversee and maintain inventory for entire Housekeeping Department

Assist with compiling and reporting accurate status of guest rooms from both Maintenance and Contracted Vendor to Front Office prior to the 4PM check-in time and enforce policies and procedures to maintain Q/A standards at or
above passing.

Ensure the satisfaction of all guests by implementing and maintaining proper Guest/Owner relation programs

Maintain benchmarks as established for Bluegreen Medallia Guest Satisfaction Scores and RCI scores

Prepare daily work schedule for Housekeeping staff and ensure that staff is developed and mentored for the success the company and employee morale

Responsible for Common Area & Projects and frequent inspection of the projects and public areas to ensure up to the standard

Responsible for preparing units for new construction and renovated units for occupancy

Orchestrate all specialty cleaning needs (deep cleans and carpet cleaning)

Ongoing working knowledge of the Budget, Budget Forecasting and explanations of any variances through assisting with annual budget and adhering to the final Board approved budget

Responsible for the inventory of linens, chemicals, housewares, consumable amenities and verification of accurate weekly/monthly inventory of all housewares/linens and other housekeeping equipment and supplies

Responsible for the overseeing the quality and verifying correct weights are billed by the contracted laundry vendor.

Approve all ordering of linen, housewares, and supplies. Responsible for initial training and ongoing training of the common area cleaners, carpet technicians, and internal runners.

Ensure associates are following schedules as posted, clocking in/out for lunch breaks and avoiding any unnecessary or unapproved overtime.


Job Requirements

1 – Minimum Formal Education: High School Diploma or equivalent. Bachelor’s Degree preferred
2 – Minimum Experience: 2+ years of Management or Supervisory experience. Direct experience of leading a housekeeping department preferable in the time share industry. 2+ years of housekeeping and laundry experience.
3 – Essential Training, Knowledge, Licenses and /or Certifications:
Housekeeping and management training as well as full knowledge of budgeting
and inventory controls
4 – Essential Professional Skills/Competencies:
Interpersonal skills necessary to deal effectively and courteously with diverse
groups of people and associates in all levels of management. Must possess
good communications skills.

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