Resorts - Association Governance Manager in Orlando, FL by Bluegreen Vacations

Date Posted: 10/18/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/18/2019

Job Description

This position is required to have the ability to perform all functions performed by an Association Governance Specialist. The purpose of the position is to supervise and provide direction and guidance to other AG Specialists and to actively perform the day to day operations for each client association within their region and to ensure compliance as outlined in the management agreement, association documents, federal, state and local laws that govern all client associations. In addition, this position has the responsibility of providing consultative support to resort managers and regional directors in the management of client association boards and overseeing association governance services for all client associations. This position must cultivate and build healthy and productive relationships with the client board of directors, resort managers and key personnel as well as all corporate management resources.

Ensures that procedures and/or protocols are in place to ensure compliance and efficiency of department. This includes ensuring governance fulfillment of duties as outlined within the board approved management agreement with each underling client association; compliance with governing documents and state and local statutes in the operations of timeshare and condominium regimes; management of the database established to house all governing regime documents, past and current resort contracts, agreements and licenses for each client association; ensure accurate, timely and consistent communication with board and association members of all reporting requirements as required by law and developed by the resort operations department. Promoting and maintaining the Bluegreen brand image. Responsible for overseeing the production, distribution, and receipt and tallying of all proxies and ballots for client associations, as well as coordinating the attendance and facilitation of meetings of all client associations.

Manages day to day operations of governance requirements which includes: Prepare and distribute to membership and board all association meeting notices, board books, quarterly board reports and newsletters. Coordinate, attend, facilitate registration and ensure minutes are captured at all association meetings – board and membership (travel required). Consult with resort leaders and staff to ensure accurate database of all association information; board contact info, association contracts, licenses, permits, meeting dates and timelines. Track and report on a monthly basis compliance with documents, statutes and Bluegreen directives.

Provides supervision, support, direction, and guidance to AG specialists. Oversees department schedules, assists with performance reviews and evaluations and other HR requirements. Establishes procedures and protocols to ensure compliance with governing documents and state and local statutes.

Provide consultative support to our resort managers and regional directors in the management of client association boards and providing association governance services for all client associations.

Ensure department compliance with established procedures and/or protocols. This includes ensuring compliance with governing documents and state and local statutes in the operations of timeshare and condominium regimes; maintenance of the database established to house all governing regime documents, contracts, agreements and licenses for each client association; ensure accurate, timely and consistent communication with board and association members of all reporting requirements as required by law and developed by the resort operations. Promoting and maintaining the Bluegreen brand image.

Manage assignments that are complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Coordinate with corporate and site personnel, the timely resolution of all business issues relating to the association boards and ensure all such issues are followed up on in a timely manner.

Participate in ongoing development, coordination, training and coaching of all board and association governance programs for resort leaders and client board members.

Provides support and communication to the client association relating to any legal issues, document changes, or significant incidents that may arise.

Assist with preparation of the yearly budget for client associations to ensure compliance in maintenance fee allocations, management fees and other requirements as outlined by the association documents.

This position works independently of direct supervision, and therefore is required to make decisions that may significantly impact BRM as well as the client associations. Such decision-making authority includes, but is not limited to, contracting for services (printing and meeting space) on behalf of the client associations and making recommendations to the client boards based on understanding of laws and documents. (This authority typically is reserved for resort managers.)

Any decisions based on a misunderstanding of a directive, a governing document or statute could result in a significant (negative) financial or legal impact on the Client Association and/or the Management Company.

Any missed deadlines or inaccurate meeting notices, ballots or proxies could result in having to reschedule and re-notice an Association meeting. The cost of a re-notice due to such an administrative error is most often charged to the management company and could be significant depending on the size of the membership and notice materials. Such errors could also lead to litigation and costs associated with same.


Job Requirements


1 – Minimum Formal Education:
Two (2) year college degree in legal studies or similar coursework preferred. (Will substitute relevant work experience for educational requirement.)

2 – Minimum Experience:
Minimum of three (3) years related business experience in real estate and the hospitality industry with preference in the timeshare industry. Knowledge of condominium and homeowner association operations and fiscal requirements preferred. Experience with homeowner association legal documents, governance, and applicable state and federal statutory requirements.

3 – Essential Training, Knowledge, Licenses and /or Certifications:
Paralegal Certification and/or CMCA or similar certification preferred.

4 – Essential Professional Skills/Competencies:
Must show initiative and be able to work independently. Effective rapport-building and relationship management skills. Financial acumen. Compelling verbal, written, and presentation skills. Fluency in Microsoft Office applications. Demonstrated ability to work under pressure and with changing directives. Demonstrated multi-tasking ability. Must be able to comprehend legal documents.


Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

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