Resorts - Assistant Resort Manager - Resort 66 in Bradenton, FL by Bluegreen Vacations

Date Posted: 1/9/2020

Job Snapshot

Job Description

The responsibilities for the Assistant Resort Manager title includes:
• Associate Management- Assists in recruiting, training and ongoing training of all staff. Perform appraisals of resort managers, coach and counsel, and develop all resort management staff. Organize monthly meetings and perform follow up to all staff. Maintains procedure for orientation, training and development of all associates. Leads by example and ensures that all associates follow SOP's and the 7 Habits of Hospitality.
• Inventory Management- Insure resort inventory is managed effectively to attain the highest yield per resort objectives. Conduct weekly yield meetings.
• Controls/Budgets/Financials- Assists in preparing and submitting the resort annual business plan. Assists in managing and achieving all areas of budgets by implementing proper controls. Periodically checks audits to ensure all financial controls. Ensure all financial SOPs are being followed as outlined in the Financial SOP checklist. Anticipates and documents capital expenditure requirements.
• Guest/Owner Relations - Maintains personal contact with owners and guests of resort. Monitors and maintains procedures for safety of guests and personnel. Maintains high levels of service as outlined in the SOP manual. Performs weekly inspections to ensure quality. Ensure all communication standards are being met and all association administration and fiduciary duties are being carried out.
• Reporting and Communication- Assists in maintaining all reporting SOPs and timelines as outlined by the Resort Manager.
• Must be visible, available to work all shifts as required by resort needs, and able to assist guests as needed.


Job Requirements

2-year college degree in Hospitality or business discipline preferred and/or 4 years equivalent in management experience.
5 years of hospitality experience, 4 years in a leadership capacity in timeshare with at least 100+ keys, or 200+ room hotel with year round occupancy on average of 80% or greater. At least 2 years as a department manager I a customer facing position, i.e. Guest Services or Activities and at least 2 year BOH experience in Maintenance and Housekeeping. Need to have customer facing and back of house (Maint or HK) experience.
Minimum of 2 years Management experience.
Proven track record passing Quality Assurance, Internal Audit and Loss Prevention audits
Knowledge of PMS management
Extensive knowledge of SOPs and Bluegreen service culture
Audit certified
Microsoft Office
COT knowledge
Strong leadership skills
Ability and willingness to mentor and develop department heads
Proven track record analyzing P&L statements, assisting in development and management of operating budgets and forecasting. Financial/Accounting tools, knowledge of TM1. Maintain monthly financial controls.

We are an equal opportunity employer and drug-free workplace. If offered employment, applicant must be willing to submit to a background check/drug test.