Resorts - Assistant Housekeeping Manager - Cliffs at Long Creek in Ridgedale, MO by Bluegreen Vacations

Date Posted: 8/12/2019

Job Snapshot

Job Description

The Assistant Manager, Housekeeping II is responsible for the entire scope and operation of the Housekeeping Department under the guidance of the Resort Manager.

Responsibilities:
o Assisting with the hiring and training of all housekeeping personnel and handling guest complaints or problems in a quick and efficient manner including lost, found, and missing items. Assisting with the hiring and training of all housekeeping personnel and handling guest complaints or problems in a quick and efficient manner including lost, found, and missing items.
o Maintaining relationships with other departments
o Oversee housekeeping staff and function of housekeeping as directed by Manager
o Assist in cleaning/inspecting rooms as necessary
o Compile and report accurate status of guest rooms to front desk
o Enforce policies and procedures to maintain Q/A standards at or above passing
o Maintain inventory of room supplies, linens, laundry, and cleaning supplies within required budget
o Coach and/or counsel housekeeping personnel for career development under direction of Manager. Assist with performance appraisals
o Ensure satisfaction of all guests by implementing and maintaining proper Guest/Owner relation programs. Maintain benchmarks as established for Bluegreen Comment Cards and RCI customer service index
o Prepare daily work schedule for housekeeping

~Up

Job Requirements

•High School diploma or GED
•Two to Three years Housekeeping experience.
•1 year Supervisor experience. ool Diploma or equivalent.
•Housekeeping standards and procedures, Customer service and quality fundamentals, MS Office, Outlook, Word, Excel and PowerPoint, Internet Explorer, company’s intranet system and corporate policies and procedures.

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW