Resort Manager in Banner Elk, NC by Bluegreen Vacations

Date Posted: 3/26/2021

Job Snapshot

Job Description

Blue Ridge Village located in Banner Elk, North Carolina,  is seeking a Resort Manager. 

Schedule: 8:30-5:00 PM, to include weekends and holidays 

Location:  3781 Tynecastle Hwy, Banner Elk, North Carolina, 28604

Be part of a team committed to creating lasting vacation memories! 

Apply today! #PowerOfVacation 

You will manage the resort's daily operation, maintain established costs and quality standards. As Resort Manager you are responsible for maintaining the resort's assets, local marketing of the resort’s products and services, and development of the resort’s human resources and guest satisfaction. You will perform appraisals of our departmental leadership, coach, and counsel and develop all resort management staff. You maintain procedures for orientation, training and development of all associates that are hired.  


  • Manage and achieve all areas of budgets by implementing proper controls. Maintain personal contact with owners/guests of resort. 
  • Maintain all reporting SOP’s and timeline as outlined by the regional director and corporate. 
  • Demonstrate a passion for excellence, a love for services and innate grasp to plan, implement, evaluate and continually improve operations. 
  • Create a positive work environment by maintaining the highest level of ethics and integrity. 
  • Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up. Ensure effective interdepartmental operations, address and resolve guest and team member questions or issues. 
  • Ensure the highest level of customer service to current and prospective owners and guests in order to maintain a positive brand image and company reputation. 
  • Ensure that superior guest service is provided and must have a strong focus on Service Excellence and building a community. 
  • Achieve hotel revenue and yield management goals while achieving occupancy goals. 
  • Leads by example and communicates effectively. 
  • Responsible for maintaining resort designations, such as RCI (Resorts Condominium International, exchange program), Medallia Guest Satisfaction score benchmarks, and adhering to the resort’s financial budgets. 
  • Responsible for resort payroll functions. 
  • 4-year college degree in Hospitality or business discipline preferred and/or 8 years of management experience. 
  • 5+ years hospitality experience, 3 years in a leadership capacity and 2 years minimum of Management experience in timeshare with at least 100+ keys, or 200+ room hotel with year-round occupancy on average of 80% or greater. 
  • Minimum 2 years of experience as Assistant Resort Manager in similar environment or 3 years of DH experience in tier 3 or 4 resort. 
  • Need to have customer facing and back of house (Maintenance or Housekeeping) and Food & Beverage experience. 
  • Minimum 3 years Management experience. Proven track record passing Quality Assurance, Internal Audit, and Loss Prevention audits.     
  • Experience with developing financial budgets  
  • Knowledge of PMS management. Extensive knowledge of SOPs and Bluegreen service culture. Yield management of inventory a plus.     


  • 4 weeks of Paid-Time Off 
  • 401K Match  
  • Medical, Dental, Vision Insurance 
  • Flexible Schedule and more  

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW 

Other details

  • Job Family Hospitality (Food Service & Lodging)
  • Job Function Bonus and Merit
  • Pay Type Salary
  • Employment Indicator Regular
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  • Banner Elk, NC 28604, USA

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