Reservation Support Specialist in Orlando, FL by Bluegreen Vacations

Date Posted: 5/3/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/3/2022

Job Description

Bluegreen Vacations has grown to become a leader in vacation ownership with 60+ resorts and 340,000 owners at unique resort destinations across the U.S., Caribbean, and Bahamas. Bluegreen Vacations provides spacious accommodations with all the comforts of home, plus vacation-enhancing amenities and a staff dedicated to making every stay a memorable one. At Bluegreen Vacations, our purpose is to SHARE HAPPINESS by providing our owners and guests with a great vacation experience and lasting vacation memories. Bluegreen Vacations is also the Official Vacation Ownership Provider for Bass Pro Shops® and Cabela's®, Choice Hotels® and NASCAR®.

As a Reservations Support Specialist, your primary responsibility will be to provide support to both internal and external sales and service teams. This position assists in the acquisition of additional tour and room inventory, with a focus on maximizing inventory to meet and exceed tour budgets. Utilizing excellent communication, critical thinking, and organizational skills is a must.

***THIS IS NOT A REMOTE POSITION***

Responsibilities:


• Handle an array of phone calls and written requests from internal departments, such as requests for checking availability, asking for additional hotel/resort or tour inventory, assistance with creating/changing packages.


• Use Salesforce to effectively record, track, and solve reservation requests/issues received from sales and servicing departments


• Ensure all guests have adequate accommodations in a timely manner by sending daily hotel manifests, following up on any missing or un-returned manifests, and completing reassignments to other comparable properties as needed


• Book, modify, and cancel reservations in various systems and online booking portals.


• Responsible for item maintenance, such as monitoring/opening/closing allotments, identifying missing records for costs and rates, updating item details, etc.

Qualifications:


• High school diploma or equivalent (GED) required


• Strong written, verbal, and interpersonal communication skills


• Computer proficient


• Detail oriented, able to handle multiple projects, adhere to deadlines, exceptional problem solving and follow up skills


• Customer service, hospitality, data entry, and/or call center experience a plus



Compensation: $16.00 per hour

Schedule:
Variable work shifts, which will include evenings, weekends, and holidays (Monday through Sunday, 9 am to 9 pm) This is not a remote position.



Benefits:

  • Unlimited Income Potential: You will earn base pay + uncapped commissions!
  • Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
  • Career Growth: We believe in developing our current talent, we promote within.
  • Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
  • Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
  • Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!

Other details

  • Job Family : Customer Service
  • Job Function : Merit Only
  • Pay Type : Hourly
  • Employment Indicator : Regular
  • Travel Required : No
  • Required Education : High School
  • Job Start Date : Monday, May 16, 2022

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