New Owner Onboarding Guide in Orlando, FL by Bluegreen Vacations

Date Posted: 1/3/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/3/2022

Job Description

Bluegreen Vacations has grown to become a leader in vacation ownership with 60+ resorts and 340,000 owners at unique resort destinations across the U.S., Caribbean, and Bahamas. Bluegreen Vacations provides spacious accommodations with all the comforts of home, plus vacation-enhancing amenities and a staff dedicated to making every stay a memorable one. At Bluegreen Vacations, our purpose is to SHARE HAPPINESS by providing our owners and guests with a great vacation experience and lasting vacation memories. Bluegreen Vacations is also the Official Vacation Ownership Provider for Bass Pro Shops® and Cabela's®, Choice Hotels® and NASCAR®.

Bluegreen Vacations Orlando Regional Office is seeking experienced and professional New Owner Guides. 

Be part of a team committed to creating lasting vacation memories!     

Apply today! #PowerOfVacation   

JOB SUMMARY: 

The New Owner Guide will be responsible for managing assigned new owner accounts. You will engage with new owners and provide educational and support through high-touch servicing and proactive communication during their first year of ownership.

  • Ensure owner expectations are met and surpassed by adhering to approved scripting guidelines, usage of owner benefit toolbox and resources available for escalation
  • Updating all systems of record, including Concierge, dialer & AS400, Salesforce
  • Must be extremely well versed in the Bluegreen timeshare product, including but not limited to; resort locations, features and services, owner benefits, available tools, website navigation, and marketing and sales promotions

YOUR EXPERIENCE: 

  • High School Diploma or equivalent 
  • 2 years in a customer service and/or sales role
  • Microsoft Office, basic computer and phone skills, Type 35 WPM 
  • Demonstrated leadership qualities. Able to work with teams. Demonstrated hospitality skills. Demonstrated strong work ethic. Written/verbal communication skills. 

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!
 

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check.  EOE/DFW  

 

Other details

  • Job Family : Cust. Relationship Mgmt, Issue Resolution & Account Activation
  • Job Function : Merit Only
  • Pay Type : Hourly
  • Employment Indicator : Regular
  • Required Education : High School
  • Job Start Date : Monday, December 13, 2021

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