Purpose:
The Mortgage Collector is responsible for bringing accounts into current status, reducing department delinquency, and reducing defaults.
Responsibilities:
- Makes outbound and takes inbound telephone calls on all delinquent owners within their respective queues.
- Collects delinquent loan payments on Vacation Club, Sampler and Fee Based Service portfolios.
- Provides excellent customer service to our owners and assist with delinquent Maintenance Fees, reservations and other owner issues as needed.
- Continually works to keep delinquency and defaults low to avoid setting off triggers established by investors/lenders that may have a negative financial impact on the company
- Collects on delinquent loans 10 or more days past due.
- Maintains accurate banking and customer information in LSAMS, Western Union and within other departments in the Company.
- Maintains the ability to work one night shift per week.
Requirements:
- High School Diploma or Equivalent.
- 3 years of collection experience.
- Basic collections policies and procedures, Knowledge of the Fair Debt Collection Practices Act, working knowledge of MSOffice Suite.
- Good verbal and written communication and interpersonal skills to work effectively with a wide range of people.
- Detail and deadline-oriented with the ability to work accurately and efficiently. High level of phone etiquette with the ability to deal with customers.
- Ability to work independently toward assigned goals.
To be eligible to apply for an internal career opportunity you must be:
1. Generally be in your current position a minimum of nine (9) months if you’re in a non-exempt position and 18 months for an exempt position.
2. Have maintained satisfactory performance levels in the previous six (6) months.
Specific information regarding salary will not be discussed during initial inquiry; however, interested candidates will be advised if the position would be considered a promotion in terms of responsibility and salary or if it is comparable to their current position and salary.
Although a resume is highly recommended, if you do not have a resume, please tell us about your professional work experience when you apply online in the box that asks you to copy and paste your resume.
Each resume is carefully reviewed and considered for our open position(s). If there is an opportunity for an interview, applicants will be contacted, however, please note that, due to the volume of applicants, interviews are not guaranteed.
Other details
- Job Family : Mortgage Operations
- Job Function : Merit Only
- Pay Type : Hourly
- Employment Indicator : Regular
