HR Business Partner - HR Generalist - Associate Relations in Boca Raton, FL by Bluegreen Vacations

Date Posted: 8/23/2021

Job Snapshot

Job Description

Purpose:.

The HR Shared Services Generalist works in the Associate Resource Center as part of a dedicated team of HR professionals, serving over 5,000 Bluegreen Vacations employees. They will provide support in all aspects of human resources, including duties related to policies and procedures, employee benefits, compensation, hiring and separations, legal and compliance matters, training and development, performance appraisal\management, and employee relations. Independent judgment and discretion are regularly used by the HR Generalist regarding matters of significance in a variety of manager, employee and administrative decision-making situations.
Responsibilities:

•Interreact with employees via inbound calls, live chats, social media and other platforms to answer all inquiries using HR knowledge and expertise •Act as the point of contact for escalated inquiries from employees that require a high-level knowledge of HR processes and applicable laws to ensure compliance and that responses are following company policies and procedures •Manage unresolved inquiries from employees by partnering with the COEs to gather a response, and then decide on how this information is communicated to be used by the Service Delivery team for future inquiries related to the topic •Help guide employees with facts on the organization, HR programs, policies and the processes. Perform research as needed to fully resolve inquiries •Supports HR programs, processes and procedures emanating from HR Shared Services or other HR Leadership areas. •Provide associate and managerial guidance and recommendations on Company policies, procedures, documentation, and state and federal laws.  •Trains, coaches, and counsel’s management in decision making before executing promotion, transfers, discipline, and terminations. •Works in conjunction with HR Business Partners as requested, in investigations and conducting interviews relating to discrimination charges, wrongful termination, agency complaints and other legal and Company policy matters. •Conduct Shared Services interviews and provide hiring recommendations. •Provides support to HR Business Partners on organizational changes including, but not limited to, office openings, closings, acquisitions and restructurings.  •Reviews requests and makes hiring decisions relating to non-compete, rehire and timeshare exit firm approvals.  •Responsible for preparing various associate documentation including but not limited to separation letters/agreements, leave of absence notification letters, and other related associate communications. •Support metric preparation, analysis and reporting in partnership with HR Business Partner. •Reviews and responds to general unemployment agency inquiries. Identifies and escalates sensitive separation matters to HR Business Partners for review and guidance.  •Support special project activities and any other duties as assigned. 
Requirements:

•Bachelor’s Degree preferred •Human Resources Specialist experience of at least 3 to 5 years, preferably in the timeshare industry, or any similar combination of education and experience. •1-2 years HR experience with specific focus in Employee Relations •Customer service and quality fundamentals, MS Office Suite, knowledge of multiple human resource disciplines and of federal/state employment law and other government compliance regulations. SHRM-CP/SCP, PHR/SPHR certification preferred. •Professionally project a positive Company image to the public. Detail-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization. Maintain multiple job functions such as incoming calls, emails, service tickets, and navigating HRIS platforms while being flexible between high and low call volumes while displaying exemplary customer service skills. 
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW  

Other details

  • Job Family Human Resources Generalists
  • Job Function Merit Only
  • Pay Type Salary
  • Employment Indicator Regular
  • Telecommute % 50
  • Required Education Bachelor’s Degree
Apply Now initStaticMap(); {'@context':'https://schema.org/','@type':'JobPosting','title':'HR Business Partner - HR Generalist - Associate Relations','datePosted':'2021-06-23T00:00:00','validThrough':null,'description':'\n\tPurpose:.\n\n\n\tThe HR Shared Services Generalist works in the Associate Resource Center as part of a dedicated team of HR professionals, serving over 5,000 Bluegreen Vacations employees. They will provide support in all aspects of human resources, including duties related to policies and procedures, employee benefits, compensation, hiring and separations, legal and compliance matters, training and development, performance appraisal\\management, and employee relations.\n\n\n\tIndependent judgment and discretion are regularly used by the HR Generalist regarding matters of significance in a variety of manager, employee and administrative decision-making situations.\n\n\n\t\n\n\n\tResponsibilities:\n\n\n\t•\tInterreact with employees via inbound calls, live chats, social media and other platforms to answer all inquiries using HR knowledge and expertise\n\n\n\t•\tAct as the point of contact for escalated inquiries from employees that require a high-level knowledge of HR processes and applicable laws to ensure compliance and that responses are following company policies and procedures\n\n\n\t•\tManage unresolved inquiries from employees by partnering with the COEs to gather a response, and then decide on how this information is communicated to be used by the Service Delivery team for future inquiries related to the topic\n\n\n\t•\tHelp guide employees with facts on the organization, HR programs, policies and the processes. Perform research as needed to fully resolve inquiries\n\n\n\t•\tSupports HR programs, processes and procedures emanating from HR Shared Services or other HR Leadership areas.\n\n\n\t•\tProvide associate and managerial guidance and recommendations on Company policies, procedures, documentation, and state and federal laws. \n\n\n\t•\tTrains, coaches, and counsel’s management in decision making before executing promotion, transfers, discipline, and terminations.\n\n\n\t•\tWorks in conjunction with HR Business Partners as requested, in investigations and conducting interviews relating to discrimination charges, wrongful termination, agency complaints and other legal and Company policy matters.\n\n\n\t•\tConduct Shared Services interviews and provide hiring recommendations.\n\n\n\t•\tProvides support to HR Business Partners on organizational changes including, but not limited to, office openings, closings, acquisitions and restructurings. \n\n\n\t•\tReviews requests and makes hiring decisions relating to non-compete, rehire and timeshare exit firm approvals. \n\n\n\t•\tResponsible for preparing various associate documentation including but not limited to separation letters/agreements, leave of absence notification letters, and other related associate communications.\n\n\n\t•\tSupport metric preparation, analysis and reporting in partnership with HR Business Partner.\n\n\n\t•\tReviews and responds to general unemployment agency inquiries. Identifies and escalates sensitive separation matters to HR Business Partners for review and guidance. \n\n\n\t•\tSupport special project activities and any other duties as assigned. \n\n\n\t\n\n\n\tRequirements:\n\n\n\t•\tBachelor’s Degree preferred\n\n\n\t•\tHuman Resources Specialist experience of at least 3 to 5 years, preferably in the timeshare industry, or any similar combination of education and experience.\n\n\n\t•\t1-2 years HR experience with specific focus in Employee Relations\n\n\n\t•\tCustomer service and quality fundamentals, MS Office Suite, knowledge of multiple human resource disciplines and of federal/state employment law and other government compliance regulations. SHRM-CP/SCP, PHR/SPHR certification preferred.\n\n\n\t•\tProfessionally project a positive Company image to the public. Detail-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization. Maintain multiple job functions such as incoming calls, emails, service tickets, and navigating HRIS platforms while being flexible between high and low call volumes while displaying exemplary customer service skills. \n\n\n\t\n','employmentType':'FULL_TIME','hiringOrganization':{'@type':'Organization','name':'Bluegreen Vacations Corporation','logo':'https://us61.dayforcehcm.com/CandidatePortal/en-US/bluegreen/Go?item=9ef1c657-1951-4d2d-8e80-599bedc0e3b9'},'jobLocation':[{'@type':'Place','address':{'@type':'PostalAddress','streetAddress':'','addressLocality':'Boca Raton','addressRegion':'Florida','postalCode':null,'addressCountry':'US'}}],'jobLocationType':null,'baseSalary':{'@type':'MonetaryAmount','value':{'@type':'QuantitativeValue','value':null,'minValue':null,'maxValue':null,'unitText':'YEAR'}}}
  • Boca Raton, FL, USA