Guest Services Representative in Peoria, AZ by Bluegreen Vacations

Date Posted: 9/11/2023

Job Snapshot

Job Description

We are currently seeking highly-motivated part-time Welcome Center Representative/Guest Services to join our sales center in Peoria, Arizona at the Cibola Vista Resort & Spa.

A Welcome Center Representative is responsible to check in guests as well as support manifesting tours. They will provide information for hotel reservations for Mini-Vac clients. These processes include booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales, as well as booking tours from the Welcome Center. A Welcome Center Coordinator supports marketing and adheres to established policies, procedures, and company standards.

Responsibilities include, but are not limited to:

  • Greets owners who arrive for their update presentation.
  • Keep track of the owner services representatives that owners will be sitting with.
  • Upon completion of update, gift the owners.
  • Reconcile the tours at the end of the day.
  • Assist In-House marketing with their owner callbacks.
  • Pre-gifting owners and non-owners when appropriate.
  • Answering any questions from owners and non-owners concerning the Boyne Area.
  • Address any special needs that owners and non-owners may have.
  • Greet non-owners/ guests who arrive for their vacation.
  • Go over qualifications with the guest.
  • Supply guests with local information, maps to the hotel and the surrounding area.
  • Reconcile the daily inventory.
  • Greeting Owners/ Non-Owners
  • Gifting Owners/ Non-Owners
  • Selling Golf/Ski Vouchers
  • Gifting Inventory


  • Must be willing to work weekends
  • Positive and enthusiastic attitude
  • Excellent verbal communication skills
  • Excellent active listening skills
  • Able to work independently and as a team player
  • Problem solving ability
  • Must be willing to work on weekends and most major holidays
  • Professional appearance, demeanor, and attitude
  • Prior timeshare/resort/concierge experience a plus but not required
  • Must be comfortable with face-to-face interaction and have an inviting personality

Come prosper and grow with us! We offer:

  • $16.00/hour
  • Face to face marketing opportunities
  • All leads are on property, on vacation, and experiencing our product
  • Competitive compensation structure
  • Outstanding Benefits - we offer a comprehensive health plan that includes medical, dental, vision, life insurance, 401(k) with company match, paid time off, employee assistance program, tuition reimbursement, and travel discounts on stays at all of our resorts
  • A healthy Work/Life balance
  • Employee recognition programs
  • Professional development, career advancement opportunities, and promote-from-within company culture

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW Apply Now


Other details

  • Job Family : Sales Operations/Administration
  • Job Function : Merit Only
  • Pay Type : Hourly
  • Employment Indicator : NON-MCC