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Guest Reception Representative in Sevierville, TN by Bluegreen Vacations

Date Posted: 3/17/2019

Job Snapshot

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Job Description


The Guest Reception Representative will be responsible for making sure all guests are greeted in a friendly and timely
manner. Ensures that all guests are qualified for their presentation per the qualifications set by Bluegreen. Under general
supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception
area and/or over the phone, answering, screening and directing incoming calls. The Reception Representative will
represent Bluegreen professionally at all times in both appearance and communication with guests and fellow associates.


•Greet all guests in a warm and professional manner.
•Understand and follow all processes as outlined in the Guest Training Manual SOP.
•Maintain a positive working relationship with Sales, Marketing and Admin.
•Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
•Accurately assign guests to a Sales Representative in the order they arrive.
•Ensure all information is updated in Concierge from the guest registration within a timely fashion.
•Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.
•Assist in ensuring all downstream reporting is accurate including: Payroll, Premium Reconciliation, Hotel Reconciliation, Vendor Payables and BI Reporting by maintaining a superior level of data integrity.
•Log escalation of customer complaints/concerns as outlined by Site Level Management.
•Ensure all Guest Action Forms/Policy Waivers are completed and provided to the necessary parties in a timely fashion

Job Requirements

•High School Diploma or equivalent.
•6 months of relevant experience.
•3 to 6 months prior experience providing general clerical support.
•Clerical administrative support, standard office equipment, screening calls,
switchboard operations, quality services fundamentals, MS Office Suite.

“We are an equal opportunity employer and drug-free workplace. If offered employment, applicant must be willing to submit to a background check/drug test.”