Guest Reception Representative in San Antonio, TX by Bluegreen Vacations

Date Posted: 10/18/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/18/2021

Job Description

The Guest Reception Representative will be responsible for making sure all guests are greeted in a friendly and timely manner. Ensures that all guests are qualified for their presentation per the qualifications set by Bluegreen.
 

Job Duties

  • Greet all guests in a warm and professional manner.
  • Understand and follow all processes as outlined in the Guest Training Manual SOP.
  • Maintain a positive working relationship with Sales, Marketing and Admin.
  • Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
  • Accurately assign guests to a Sales Representative in the order they arrive.
  • Ensure all information is updated in Concierge from the guest registration within a timely fashion.
  • Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.
  • Assist in ensuring all downstream reporting is accurate including: Payroll, Premium Reconciliation, Hotel Reconciliation, Vendor Payables and BI Reporting by maintaining a superior level of data integrity.
  • Log escalation of customer complaints/concerns as outlined by Site Level Management.
  • Ensure all Guest Action Forms/Policy Waivers are completed and provided to the necessary parties in a timely fashion.

To be eligible to apply for an internal career opportunity you must be: 

1. Generally be in your current position a minimum of nine (9) months if you’re in a non-exempt position and 18 months for an exempt position.  

2. Have maintained satisfactory performance levels in the previous six (6) months. 

Specific information regarding salary will not be discussed during initial inquiry; however, interested candidates will be advised if the position would be considered a promotion in terms of responsibility and salary or if it is comparable to their current position and salary. 

Although a resume is highly recommended, if you do not have a resume, please tell us about your professional work experience when you apply online in the box that asks you to copy and paste your resume.   

Each resume is carefully reviewed and considered for our open position(s). If there is an opportunity for an interview, applicants will be contacted, however, please note that, due to the volume of applicants, interviews are not guaranteed. 



Other details

  • Job Family Hospitality (Food Service & Lodging)
  • Job Function Merit Only
  • Pay Type Hourly

Check out our similar jobs

  1. Sales Jobs
  2. Customer Service Jobs