Guest Reception Manager in Las Vegas, NV by Bluegreen Vacations

Date Posted: 5/4/2021

Job Snapshot

Job Description

Interviews and hires for the guest reception desk. Completes the weekly schedule and is responsible for overseeing all aspects of Tour Reception. This includes hiring, scheduling and performance management of all reception staff, including gifting and supervisor, if applicable. The Manager Audits Concierge to ensure that all paperwork is closed out properly and that all work is balanced and also handles Guest issues and problems. Resolves any Client ID errors between CCSI and Concierge. Provides thorough training according to the company’s SOPs, performs daily audits, handles all customer services issues, oversees prepaid premiums and manages all roll outs. Has a team of approximately 5 – 10.

  • Supervises Front Desk and Gifting Staff while maintaining a positive working relationship with all associates in both Sales and Marketing to ensure the highest level of customer service at all times
  • Recruit, train, manage and schedule reception staff
  • Ensure all guests are greeted quickly in a friendly and professional manner
  • Ensure Sales Rotation is followed as directed by the DOS or Sr. Sales Manager
  • Provide superior customer service
  • Resolve escalated guest issues and complaints
  • Work with guests to resolve any challenges including all NQ’s, gifting issues, etc.
  • Ensure data integrity by managing tour desk audits
  • Ensure NSM SOPs are adhered to
  • Prepares policy waivers to submit to admin management
  • Performance manage based on minimum standards set by DFA/DSA
  • Hold weekly staff meetings
  • Enforce dress code
  • Roll out changes or additions to SOPs
  • Ensure all premiums and checks are secured at all times and reconciled daily
  • Researches any discrepancies and reports immediately to admin management
  • Ensure timely entry of referral leads
  • If applicable, manages data entry of bounce backs
  • Audits Tour Reception and assists in weekly and monthly reconciliations of premiums, checks, sales rotation and tour dispositions
  • Work with Admin Manager to prepare for and work all road shows

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW 

Other details

  • Job Family Sales Operations/Administration
  • Job Function Merit Only
  • Pay Type Salary
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  • Las Vegas, NV, USA

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